janus error ol-220-A
Comments
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Hello @johnnypkg,
We appreciate you reaching out!
Please review the guidance found in this support article regarding error OL-220.
Thank you!
-Quicken Anja
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Yes, I've been receiving the same when attempting a connection to Janus. I'm wondering if you have reached out to Janus about this? I am planning to call them tomorrow, but would be interested to hear if you have already had that conversation. Thanks!
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I am having the same issue with Janus error OL-220A.
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Hello @iusdcm1,
Thank you for letting us know you're seeing the same issue. If you haven't already done so, please follow the troubleshooting in this article on OL-220 errors:
If the issue persists, please contact the financial institution for further assistance.
I hope this helps!
Quicken Kristina
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Also having this issue (OL-220-A) for a couple of days. Followed troubleshooting article. No success. Also tried deleting temp files per other suggestions… no joy.
update: (6 AM) - Janus is now working.
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Same with me. No success resolving.
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Thank you for the follow-up,
I'm glad to hear it's working now!
If the troubleshooting did not resolve the issue, please contact the financial institution directly for further assistance.
Thank you!
Quicken Kristina
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It worked for me once yesterday evening, back to the error this morning.
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Rats! Janus failing again today…
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failing for me as well.
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Hello All,
Since the financial institution connects by Direct Connect, the error is most likely to be on the financial institution's servers. I recommend that you contact the financial institution for assistance with this issue. However, so that we can investigate the issue on our end also, please navigate to Help>Report a Problem, and send a problem report with log files attached.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-14093)
Quicken Kristina
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[Removed - Violation of Community Guidelines] Why isn't Quicken contacting the financial institution? We're supposedly paying Quicken for support, so why are we having to do the trouble-shooting? Clearly (or at least hopefully) Quicken has the technical expertise, as well as the right contacts to alert, escalate, troubleshoot, and resolve this with the financial institution - your customers do not.
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I totally agree with you. Janus Quicken connection hasn’t been working for weeks and they are not going to listen to one customer on an issue like this.
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My response to Kristina's post suggested that responsibility for contacting the financial institution to alert, escalate, troubleshoot and resolve this issue rests with Quicken, and not with the Quicken customer base was removed for being in violation of community guidelines was removed by the moderator. Hopefully, this current post, which is a simple statement of facts, is not a violation.
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Thank you for your replies,
We recommend contacting the financial institution because OL-220 errors are caused by invalid/malformed OFX/QFX being transmitted by the financial institution servers. Quicken Support does not have access to those servers or the information being transmitted by them and cannot resolve this issue.
Sending a problem report with logs attached, as I requested in my earlier post, will help us investigate on our end. However, the first thing our teams will want to know is what the financial institution said when you contacted them, and if you didn't contact them, they'll recommend you do so, as outlined in our article on the error message you are encountering:
Thank you!
Quicken Kristina
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Could Quicken not at least report the issue to Janus on behalf of all Quicken users affected? We don’t have assess to the servers or info being transmitted by them either but Quicken is in a better position to report and explain the issue to Janus.
I already submitted a problem report with logs attached.
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Thank you for your reply,
According to the notes on the ticket we created for this issue, CTP-14093, the team working on the problem has reached out to the appropriate contacts to work towards a resolution.
Thank you!
Quicken Kristina
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Message I received from Janus regarding this issue FYI.
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Hello All,
I just received notification from the team working on the issue that the issue has been resolved by Janus. Is anyone still encountering the OL-220 issue?
Thank you!
Quicken Kristina
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Janus worked for me just now. Thanks.
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Works here too!
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Thank you for the follow-up,
I'm glad to hear it's working!
If you need further assistance, please feel free to reach out!
Quicken Kristina
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