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Merged: Fidelity Cutover Migration

jcoley2

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Quicken Anja

Hello @jcoley2,

Thank you for reaching out, and I'm sorry you're running into issues following the Fidelity migration.

To help us better understand the situation and ensure we share the correct details with the appropriate team, could you please provide the following information:

How did you go through the cutover?
Did you go through the Fix It flow when prompted, or did you manually deactivate and reactivate the accounts?
For the transaction issues:
What is the date range of the duplicate transactions, and approximately how many are affected?
Screenshots:
We’ll also need screenshots showing:
- The transactions you're seeing in Quicken
- What you're seeing for the same time period on the Fidelity website
- Any placeholders or unusual entries you’re noticing
  Please be sure to redact or crop out any personal or sensitive information before uploading. Refer to this Community FAQ for instructions on how to attach screenshots. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Please submit your log files
Navigate to Help > Report a problem to do so.

Once we have that info, we’ll be able to investigate further.

Thank you!