Principal Financial 401(k) shows wrong balance

BryanK

Glad I found this thread, originally added Principal 401k as a manual account recently. I noticed Principal was supported as an online service and was about to connect it. I will hold off for now until someone can confirm the reported issue is fixed

jc999

Status ? Three months waiting on this to be corrected.

Quicken Kristina

Hello @jc999,

Thank you for reaching out. The ticket is still open and in work. There are no new updates.

Thank you!

(CTP-14320)

Quicken Anja

Hello All,

Thanks for checking in. I took another look at the internal ticket for this Principal 401(k) issue, and it is still open and actively being worked on by our teams. A fix is in progress; however, we don’t have an ETA available at this time.

I know this has been a long-running frustration, and we really do appreciate everyone’s continued patience and the reports you’ve submitted.

Thank you!

Geiswood

Anja, thank you for the update!

Quicken Anja

https://community.quicken.com/discussion/comment/20523072#Comment_20523072

@Geiswood You're welcome!

Quicken Anja

Hello @Geiswood & @mk0,

Our scripting team is looking for more examples and has asked if you both could please attempt to update your online accounts (all accounts), and then submit new log files and a screenshot of the issue via Help > Report a problem again.

Please let me know once that is done! Thank you.

mk0

Sent. Problem persists.

-mk

Quicken Anja

https://community.quicken.com/discussion/comment/20524445#Comment_20524445

@mk0 Thank you! I will get them submitted to our team.

wkramer

I just downloaded a new 401(k) account with Principal into my Quicken for Mac and I have the same issue. Doesn't look like it is resolved yet.

skalsco1025

same issue here. also using quicken for mac.

BryanK

Has it been determined if this is a Mac version only issue?

Quicken Kristina

Hello @BryanK,

So far, only Quicken for Mac users have reported this issue. Are you encountering this issue in Quicken for Windows?

I look forward to your response!

thoff

I primarily use Quicken on a mac, but I have access to a Windows machine so I downloaded and tested my Principal account there. The main difference I found is that when adding (and then updating) the account, Quicken Classic for Windows asked me to verify and enter the cash balance for the account because that data point isn't being provided by Principal, apparently. I don't know if this helps the developers with the problem, but the balance is correct for my account in Quicken Classic for Windows and it is double (because of the wrong cash balance) in Quicken Classic for Mac. Happy to provide any more information if it will help solve this problem more quickly. It's been months.

mk0

Issue persists with Quicken for Mac 8.4 - Principal 401k problem persists. Total Market value is doubled because the Cash Balance still incorrectly = the Fund balance. I've submitted a fresh Error report via the app.

mk0

This issue is coming up on 5 months old. When will this be resolved?

Quicken Anja

Hello @mk0,

Thank you for your patience—I completely understand how frustrating this ongoing issue is.

The Principal 401(k) balance discrepancy is still being actively investigated, and our teams are working closely with the financial institution and our service providers to resolve it. Because the resolution depends on coordination between multiple parties, we don’t have an ETA to share at this time.

We really appreciate everyone submitting logs and screenshots, as those reports continue to be very helpful in moving things forward.

Thanks again for your patience!

Cyclone

I am also experiencing this issue. Perhaps time to find a new provider. Please send updates.

Quicken Anja

Hello @Cyclone,

Thanks for checking in. As mentioned above, this Principal 401(k) balance issue is still actively being worked on, and resolution requires coordination with the financial institution and our service providers. At this time, we don’t have an ETA to share.

If you’d like to be included in the investigation, please submit the following via Help > Report a problem in Quicken:

• Log files
• Screenshots showing the issue
• A sanitized copy of your data file

Those reports help our teams gather additional examples and continue moving the investigation forward.

Let us know once you have done so! Thank you.