Schwab/Quicken Account Reporting Incorrect Balance

Bruce Rose
Bruce Rose Quicken Windows Subscription Member ✭✭✭
edited September 27 in Investing (Windows)

Quicken is reporting incorrect balance of my Schwab Roll-Over IRA account. Schwab on-line account is correct and current.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Bruce Rose,

    Thanks for reaching out!

    A few things that might help figure out what’s going on:

    • When did you first notice the balance was off? Has it been happening for a while or just recently?
    • Is the incorrect balance showing only in the register, or does it also show up in Portfolio/Investment views?
    • Any recent contributions, withdrawals, or trades that might not have synced yet?
    • How are you connecting the account — Direct Connect, Express Web Connect, or manual updates?
    • Do you see any uncleared or pending transactions that could explain the difference?

    Looking forward to your response!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7965108/schwab-quicken-account-reporting-incorrect-balance

    I haven't heard from you yet, are you still needing assistance?

    Let me know!

    -Quicken Jasmine

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  • supersol
    supersol Quicken Mac Subscription Member ✭✭

    I am having the exact same issue. I understand all of the recommended steps. Here's something interesting: when reactivating my Schwab accounts, Quicken does show the correct balance according to Schwab in the pop-up that confirms reactivation. Nevertheless, the side bar reports an incorrect balance.

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