Disappearing Categories in Quicken Classic Deluxe

NigelY

Subject: Disappearing Categories in Quicken Classic Deluxe Desktop

Dear Quicken Support,

I am experiencing an issue with categories disappearing in Quicken Classic Deluxe. Specifically, after I create new categories, they appear to save correctly, but once I close and reopen Quicken, the categories are gone.

I have already completed a file validation, but this did not resolve the problem. This issue has persisted for over six (6) months.

Here are my system details:

• Operating System: Windows 11
• Quicken Version: R63.21
• Build: 27.1.63.21

I would appreciate any guidance or support you can provide to help resolve this issue.

Kind regards,
Nigel

Quicken Kristina

Hello @NigelY,

Thank you for letting us know you're seeing this issue.

To clarify, reaching out to the Community is not the same as reaching out to Quicken Support. The Community forum is primarily user-to-user based with only a handful of us mods. Therefore, responses are not immediate and can take up to 24 to 48 hours. If you prefer immediate assistance, please contact Quicken Support directly by phone or chat. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

If you would like to troubleshoot on the Community, then please provide additional information. What process are you using when creating new categories? What name are you giving these new categories? If possible, please include screenshots (with any personal information redacted). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!