Discrepancies in Online Balance

doyle.provens
doyle.provens Quicken Windows Subscription Member, Windows Beta Beta
edited September 22 in Download, Add/Update Accounts (Windows)

A B of A Account with zero balance shows a -766.59 when viewing the account. But on the All Transactions view it shows the zero balance.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @doyle.provens,

    Thanks for bringing this up!

    To better understand what’s happening, I have a few questions:

    • When you say the account shows –766.59, is that in the Account Bar/Sidebar balance or in the Online Balance field at the bottom of the register?
    • Have you recently reconciled this account, and if so, did Quicken reconcile to the expected zero balance?
    • Does the Online Balance match what you see when you log in directly to Bank of America’s website, or is it only Quicken showing the discrepancy?
    • Is this affecting just the one account, or do you see mismatches in other accounts as well?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7965164/discrepancies-in-online-balance

    I have not heard from you yet. Are you still needing assistance?

    Let me know!

    -Quicken Jasmine

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