TIAA OL-303-A

Woody NH
Woody NH Member ✭✭
edited October 12 in Errors and Troubleshooting (Windows)

I have been receiving this error a few days, just reported it to TIAA, no response yet. Had this same error last year which they fixed in a few days.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Woody NH,

    Thanks for reaching out!

    I’m providing you with this support article on error OL-303 as it explains the most common reasons this error occurs.

    In short, OL-303-A usually means either:

    • The account has been closed on the financial institution’s side, or
    • There’s a temporary issue with the financial institution’s servers.

    Since you’ve been seeing this for a few days already, and the account itself isn’t closed, the article recommends reaching out to TIAA directly for assistance.

    Thank you!

    -Quicken Anja
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  • Woody NH
    Woody NH Member ✭✭

    Just talked to TIAA Brokerage, many calls received, known problem being worked on. Problem is on Pershing end or so says TIAA.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update, @Woody NH !

    We appreciate you sharing what TIAA confirmed. Since this is a known issue on their end, the best next step will be to wait for TIAA/Pershing to complete their fix. I will pass this info along internally as well.

    Thank you!

    -Quicken Anja
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    If you're not using Direct Connect and trying to connect to TIAA, are you seeing any error messages/codes? If so, what errors are you seeing?

    Thank you!

    Quicken Kristina

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  • leggo
    leggo Quicken Windows Subscription Member ✭✭

    I too am getting error code OL-303-A, have been for roughly a week now, I checked all my information on my accounts in Quicken all good, nothing changes i.e. passwords or connection method. I just reached out to TIAA today 9/2/25 since the problem appears to be on their end?

  • Woody NH
    Woody NH Member ✭✭

    The error finally cleared this morning. I did make my 3rd call to TIAA yesterday.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 3

    @Woody NH Thanks for the update—we’re glad to hear the error has cleared for you!

    @leggo, can you confirm if you’re also able to connect successfully now, or if you’re still seeing the error on your end?

    Thank you!

    -Quicken Anja
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  • leggo
    leggo Quicken Windows Subscription Member ✭✭

    Hi Anja, sorry for not getting back, I contacted TIAA about the recurrent problem asking if they were aware of the issue and informaing them the error messages appear the issue is on their side. The problem cleared the following day all is good now.

    Thank you for the follow—up

  • Quicken Anja
    Quicken Anja Moderator mod

    @leggo Thanks so much for the update! I’m glad to hear everything cleared up and is working properly now.

    -Quicken Anja
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