For the past month, Quicken is automatically trying to reconcile my checking account only. Why?

andreab
andreab Quicken Windows 2017 Member

I have never auto-reconciled or reconciled based on online balance but this just started about a month ago. The account is not set to auto-reconcile, nor is it set to use the online balance. The reconcile window pops up everytime I open Quicken to return to windows. 25 year user, so not inexperienced!

Is anyone else having this problem?

Quicken Classic Premier (Windows)

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @andreab,

    Thanks for sharing the details about your issue. To help troubleshoot why Quicken is automatically attempting to reconcile your checking account, could you provide a bit more information?

    1. Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g., OneDrive, Dropbox, USB)?
    2. Were there any significant changes to your system or Quicken before the issue began (updates, new software, etc.)?
    3. Have you attempted any troubleshooting steps so far? If so, what did you try?
    4. Does the auto-reconcile happen every time you open Quicken, or only under certain circumstances?
    5. Can you provide a screenshot of the reconcile window when it appears? This can help identify why Quicken is triggering it automatically. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Any additional details you can provide will help us pinpoint the cause.

    Thank you!

    -Quicken Anja
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