Win11 R64.23 CC-501 and Crashes [Edited]

L1011

None of my accounts will update with 501 error except Fidelity. Sometime the program crashes during the attempted update. If this is affecting others I will try again later.

Quicken Anja

Hello @L1011,

Thanks for sharing the details about the CC-501 errors and crashes you’re seeing. To help narrow down what might be causing this, could you please provide a bit more information?

1. Are all the accounts that fail to update with the 501 error at different financial institutions, or are some at the same bank? If possible, please provide the name(s) of the affected institutions.
2. Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or on a cloud-based/external drive (e.g., OneDrive, DropBox, USB, etc.)?
3. Have you tried any troubleshooting steps so far? If so, what have you tried?
4. Are you using a VPN while updating your accounts? If yes, does disabling it make any difference?
5. Do you have any antivirus or malware protection software running that could interfere with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
6. When did this issue first start occurring?
7. Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Once we have this information, it’ll be easier to determine next steps.

Thank you!

L1011

They must have fixed issues on their end because everything's working today.

Quicken Anja

https://community.quicken.com/discussion/comment/20507926#Comment_20507926

Thanks for the update! Glad to hear it’s working now.

Lisamar

Same issue here. When I run OSU, I get a bunch of CC-501 errors on many accounts. When I update each account individually from the register screen, either of these events happen:

1. Updates and downloads the transactions and shows the correct "Last Download" date for accounts that wouldn't update using OSU; OR
2. Updates and downloads the transactions but the last download date is still showing an incorrect previous date and I still get the CC-501 error simultaneously.

Tom-R

Same problem here. CC-501 on 3 of 4 credit cards, 1 of 2 banks and 1 of 3 Fidelity accounts.

Quicken Anja

Hello @Lisamar & @Tom-R,

Thank you for taking the time to report this issue, though we apologize that you are experiencing this.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-800)

Lisamar

I've sent what you requested. Thank you.

Quicken Anja

https://community.quicken.com/discussion/comment/20508054#Comment_20508054

Thank you! I'll get your files attached to the ticket.

Quicken Janean

Hi @Lisamar & @Tom-R, Are you still experiencing this issue? Please let me know. Thanks!

Tom-R

One account is still having a problem, Sallie Mae Bank, but now it's CC-505.

I see this is a separate issue. I'll follow that one.