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R64.23 27.1.64.23 billing issues

Steve Horrocks

Quicken Classic on Windows 11 Home laptop.

Just got upgraded to R64.23 27.1.64.23 which is supposed to improve billing. The update has only made billing harder. I attempted to "reconnect" to the following billers by following the prompts. The "reconnect" would show "pending" for several minutes. The "pending" was shortly (minutes) followed by the below "failed". I have followed this process several times since yesterday. The "Fix it" doesn't!

I read that not all previous billers are functioning, but Verizon Wireless!

Verizon Wireless has not connected for months. Dominion Energy is a new glitch.

Any help or ideas are great.

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Comments

Quicken Kristina

Hello @Steve Horrocks,

Thank you for letting us know you're seeing this issue. The issue with the Fix it button not properly correcting the issue has already been reported to our teams for further investigation and resolution. In the meantime, another user found a work around that may help:

https://community.quicken.com/discussion/comment/20506070#Comment_20506070

I hope this helps!

(CTP-14245)

Steve Horrocks

I have followed the "fix" as suggested. I located several instances of Verizon and Dominion bills that Quicken wanted to "Schedule". These instances were deleted before attempting to reconnect the bills.

Verizon and Dominion Energy failed twice. Cox Communication is "pending".

As a wish - there did not seem to be a method to search REMINDERS for all instances of bills.

Could a search be added?

Quicken Kristina

Thank you for your reply,

For the issue with Verizon and Dominion Energy still failing to connect, it is a known issue. Since the work around did not correct the issue, please bookmark the Community Alert linked below to be notified of any updates, once available, and know when the issue is resolved:

https://community.quicken.com/discussion/7965624/new-9-4-25-fiserv-biller-enrollments-failing

While the Bills & Income tab does not have a search function, you are able to filter by All Bills, Manual Bills, or Online Bills. Additionally, once you locate one instance of a reminder, if you need to edit or delete it, you can click the dropdown and select to do so for all instances.

Screenshot 2025-09-06 at 11.52.53 AM.png

If adding a search function is something you'd like to see in the future, I recommend creating an Idea post to request this functionality. For information about creating an idea post, please click here.

I apologize that I could not be of more assistance!

Sam

I upgraded to R64.23 build 27.1.64.23 this last week. Xfinity connected as Comcast but Xfinity Mobile also connected but then fails every time., with a "FAILED" error. Is Xfinity Mobile going to get connected at some point?

Sam

Quicken Kristina

Hello @Sam,

Thank you for letting us know you're also having an issue with a biller failing every time you try to connect. If you haven't already done so, please try this work around:

https://community.quicken.com/discussion/comment/20506070#Comment_20506070

If the issue persists, there is a Community Alert for this issue:

https://community.quicken.com/discussion/7965624/new-9-4-25-fiserv-biller-enrollments-failing

I recommend bookmarking the issue to be notified of any updates, once available, and to know when the issue is resolved.

Thank you!