Error: "Empower Retirement is blocking transaction download"

anthonysd

I'm using the Quicken desktop app on Windows (R64.23) and whenever I try to update accounts it gives this error. It's been happening for many weeks at all times of day or night. I saw some comments about issues between Quicken and Empower but nothing I saw about this specific error.

Quicken Anja

Hello @anthonysd,

Thanks for taking the to report this, and I went ahead and moved your post to the proper Window category.

Several users in the past few months have reported that the steps below have resolved this error for them:

1. Run One Step Update (OSU) first to see if the issue resolves.
2. If the issue persists, close Quicken
3. Using Windows File Manager to rename the runtime.dat file located at: 
   C:\ProgramData\Quicken\Inet\FILENAME\ where FILENAME is the name of your current Quicken data file, e.g. My Quicken Data 2024 as seen in the image below. There usually is an \Inet\… subfolder for each Quicken data file in existence.
   • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
4. Start Quicken and run One Step Update again to check if the problem is resolved.
5. Close and restart Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

Hope this helps!

NotACPA

You posted this message in "Quicken on the web". Is this an issue in the web app, or in your desktop Q?

anthonysd

Desktop

Quicken Anja

Hello @anthonysd,

Thanks for taking the to report this, and I went ahead and moved your post to the proper Window category.

Several users in the past few months have reported that the steps below have resolved this error for them:

1. Run One Step Update (OSU) first to see if the issue resolves.
2. If the issue persists, close Quicken
3. Using Windows File Manager to rename the runtime.dat file located at: 
   C:\ProgramData\Quicken\Inet\FILENAME\ where FILENAME is the name of your current Quicken data file, e.g. My Quicken Data 2024 as seen in the image below. There usually is an \Inet\… subfolder for each Quicken data file in existence.
   • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
4. Start Quicken and run One Step Update again to check if the problem is resolved.
5. Close and restart Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

Hope this helps!

anthonysd

It worked! Thanks.