costco citi cc and quicken deluxe issues

RickP58

I opened this issue. And it has been closed! Why? It is still an issue!

And Citi and Quicken refuse to fix it! They just point fingers!

HELP!

RickP58

Can an admin please explain to me why my earlier issue was closed with no solutions given? Citi and Quicken both refuse to fix this obvious problem! It has worked fine for years, but a recent change at quicken or citi or both has broken this. Go look at AI on the web! Everyone is aware of this problem yet YOU ALL REFUSE to fix it! This is ridiculous!

mshiggins

The referenced prior post:

https://community.quicken.com/discussion/7964754/costco-citi-cc-and-quicken-deluxe-issues

Quicken Kristina

Hello @RickP58,

Thank you for reaching out! The Community is a forum where users help each other and there are a handful of moderators, like myself, who can do some troubleshooting with you.

Posts on the Community are not the same as contacting Quicken Support. A post is not a trouble ticket and will get closed when it has been inactive for about a month, even if the issue is not resolved.

Additionally, assuming the post you're referring to is the one that @mshiggins linked above, you never responded to the potential solution that was provided. So that we can help you to further troubleshoot this issue, please start by following the recommendation in @UKR's response to your original query:

https://community.quicken.com/discussion/comment/20502507#Comment_20502507

I look forward to your response!