Can't Download a UBS Financial Services Investment Account

awong489
awong489 Quicken Windows Subscription Member
edited October 9 in Investing (Windows)

When I set up download from UBS I get this error message: "The information you entered does not match our records"…. It is the same credentials I use to access my account directly. I have IRA and regular investment accounts. I notice that my account is on https://onlineservices.ubs.com which cannot be setup in Quicken. You can only setup for www.ubs.com. I have struggled with this since October 2024. Prior to that I had no problems downloading my investment transactions. What changed???

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 9

    Hello @awong489,

    Thanks for reaching out!

    I can see internally that you’re currently connecting to the UBS Online Services instance in the financial institution list. Have you also tried connecting through one of the other available instances, such as UBS Financial Services Inc. (this one is typically used for investment accounts) or UBS Bank – USA? If so, what was the outcome?

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    Additionally, could you please provide a screenshot of the error message you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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