Account sync stopped working for Computershare accounts FDP-192

Maestro56
Maestro56 Quicken Mac Subscription Member, Mac Beta Beta
edited September 14 in Download, Add/Update Accounts (Mac)

I am receding the following error message:

Please try again later.

Care Code: FDP-192

Details:
UNSUPPORTED_MFA_PROTOCOL
Unsupported multi-factor authentication protocol

What has changed that have caused this error?

Tagged:

Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Maestro56,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    https://community.quicken.com/discussion/7965911/new-9-10-25-computershare-fdp-192-unsupported-mfa-protocol

    Thank you!

    (Ticket #11944774/CTP-14465)

    Quicken Kristina

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  • markwirth1
    markwirth1 Member ✭✭✭

    Despite you posting this issue was resolved yesterday, it is not. I still get the same error and called support. Spent an hour on the phone as they escalated and said they are reopening this case.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @markwirth1,

    Thank you for sharing your experience! I can see that ticket, CTP-14465, is being used to track the status of the issue.

    Thank you!

    Quicken Kristina

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  • gorilla_js
    gorilla_js Quicken Mac Subscription Member ✭✭

    checked CTP-14465 and that hasn't been updated since 9/24/2025. Is there any update that can be given? This is not working for me and after I spent an hour with support going through hoops - it's still not working. I upgraded my plan specifically to be able to get these updates, and im seeing now that it was a total waste of money as I haven't been able to use it for almost 2 months.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @gorilla_js,

    Thank you for reaching out. CTP-14465 is still open and in work. There aren't any new updates yet.

    Thank you!

    Quicken Kristina

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  • getvacation.rentals
    getvacation.rentals Quicken Mac Subscription Member, Mac Beta Beta

    Adding to the frustrations of this still not working after this much time. Posts get made, tickets get opened, posts say resolved, more time spent with support for more tickets, multiple weeks waiting without the functionality, and we pay for a service that is incomplete for 2 months so far.
    I also have a ticket opened but hear nothing back on it.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @getvacation.rentals,

    Thank you for sharing. Are you referring to your ticket from the 14th of October? I can see that they added you to the CTP for the known issue (CTP-14465). If you haven't already done so, I recommend that you bookmark the Community Alert linked earlier in this discussion.

    https://community.quicken.com/discussion/comment/20509430#Comment_20509430

    Thank you!

    Quicken Kristina

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  • getvacation.rentals
    getvacation.rentals Quicken Mac Subscription Member, Mac Beta Beta

    Would love to follow the post but that's yet another issue:

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I can see the Community Alert was marked resolved and archived (which usually happens when Support does not receive contacts about an issue for an extended period), but the CTP for the issue is still open and our teams are still working on the issue.

    Thank you!

    Quicken Kristina

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  • Alanlsu1
    Alanlsu1 Quicken Mac Subscription Member ✭✭

    I am receiving the error. Any ideas on this issue?

    Care Code: FDP-192

    Details:
    UNSUPPORTED_MFA_PROTOCOL
    Unsupported multi-factor authentication protocol

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Alanlsu1,

    Thank you for letting us know you're also seeing this issue. This issue is a known issue that our teams are already working to resolve. I added you to the ticket to ensure our teams know you're also impacted by this.

    Thank you!

    (CTP-14465)

    Quicken Kristina

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  • gorilla_js
    gorilla_js Quicken Mac Subscription Member ✭✭

    almost 2 months into this issue — and there's still no path to resolution? So upset that I paid more for this and for 2 months im not getting what I paid for.

  • getvacation.rentals
    getvacation.rentals Quicken Mac Subscription Member, Mac Beta Beta
    https://community.quicken.com/discussion/comment/20521202#Comment_20521202

    actually stopped working 2 1/2 months ago…

  • markwirth1
    markwirth1 Member ✭✭✭
    edited November 11

    I agree with the other posters that this is getting ridiculous. I think I was one of the first people to report it. We pay for this service when once upon a time it was included in the purchase price but this one step update functionality as of late has had issues. But this is the longest outage I’ve experienced with a single financial institution.

  • Alanlsu1
    Alanlsu1 Quicken Mac Subscription Member ✭✭

    Quicken can we get an update to this issue?

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