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Received email from Quicken saying I have a bill - Bills and Income still "Awaiting new bill"

Steve Horrocks

I received an email from Quicken indicating I have a new bill. The new bill is set as an online bill in the "Bills and Income" tab. Yes, it is one of the online billers that I had to reconnect to Quicken after R64.24. I have lost count of the times I have reconnected this bill.

I performed my morning One Step Update, which includes the account that has a new bill, the subject online bill still shows "Awaiting Next Bill".

I performed an update of bills on from the "Bills and Income". Quicken is still "Awaiting Next Bill".

I have previously reinstalled the R64.25 patch manually.
I guess I'll validate and then supervalidate. Oh…and set up another manual bill reminder.

Steve
Quicken user since 1988

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Windows

Online Bills

Bill Reminders

Bill Manager

Bills & Income

Comments

Quicken Alyssa

Hello @Steve Horrocks,

Thank you for sharing. We do understand the frustrations people are having with billers at the moment, and we're doing our best to work out the kinks.

Just to clarify, which biller are you experiencing this issue with? This will help me determine the best steps to take for resolving/reporting the issue.

One thing you can try is going to the Bills & Income tab, clicking the gear icon on the right, selecting Review and Repair from the menu options.

Once there, select Review and Repair Online Billers.

Looking forward to hearing back from you!

Steve Horrocks

Discover Card, Verizon Wireless, Dominion Energy, Cox Communication.

These four at the moment.

Steve

Quicken user since DOS 3.

Steve Horrocks

Thanks for the advice.
Attempting to repair the bills just created more work by removing three existing bill reminders.
Just asking…shouldn't the kinks have been ironed out BEFORE unleashing these last several patches?

Steve
Quicken user since DOS 3.

Quicken Alyssa

Hello @Steve Horrocks,

Thank you for taking the time to share your experience, and I apologize for the inconvenience you've encountered with the new Bills & Income system.

You're absolutely right to expect a smoother experience, and I understand how frustrating it can be when things don’t work as intended. The "Review and Repair" option is designed to scan for and fix common connection issues with billers, but I’m sorry that it didn’t provide the resolution you needed in this case.

Regarding your question: ideally, yes—these kinds of issues would have been resolved before the update was released. Unfortunately, while that hasn’t been the case in all situations, our teams are actively working to address these issues and improve the overall experience as quickly as possible.

In the meantime, for the billers you're having trouble with, these would need to be reported directly to our service provider. To do that you will need to reach out to Quicken Support, who can gather the necessary details and escalate the issue appropriately.

Thank you.

Steve Horrocks

Thanks for the response.
FRANKLY, Quicken CS was ZERO help when I first reported these issues after R64.24 was not reconnecting to billers that were appearing in the Online Billing wizard.
Their response was to provide me a ticket number, which I believe was a generic ticket number to cover everyone having issues with bill payments. There was no escalation available.
I have reported crashes. I have reported bills that failed here. I have been filtered in the community. I have received responses from Quicken. I have complied with your suggestions.
Yeah…myself and thousands of others are frustrated. Rightly so! I am sure that all the Reditors are screaming, too.
Quicken users are over the proverbial barrel. We have no other viable software to replace Quicken. Many have been using Quicken for since the late 80s and early 90s.
So…Please fix this.
Steve
Quicken user since DOS 3.

Quicken Alyssa

Hi @Steve Horrocks,

Thank you for taking the time to share your experience so openly. I hear your frustration.

I’m sorry that your earlier interactions with support didn’t lead to a resolution. That’s not the experience we want anyone to have.

I know this situation with Online Bills has been especially frustrating. The ongoing issues are being actively worked on, and your feedback — and persistence — are a big part of what drives those efforts forward.

If you decide to continue reporting the issues you are currently experiencing, you can do so by contacting Quicken Support. We know it's not ideal, but we’re here and committed to getting this right.

Thank you.