Schwab security always updates with the wrong price

Question

T. Rowe Price Balanced Fund, RPBALX, updates with the wrong price every time I update the account after signing in. I'll fix the price manually and the next update after signing in, screws it up again.

Today's price is $29.47 per share. Quicken is showing it at $20.05. I've reset, deleted and recreated the Schwab account and it makes no difference.  How do I fix this?

Jim_Harman · Answer

@Rick01 Thanks for the update. The zeros for High and Low and the fact that 10/11 is a Saturday indicate that the 28.96 price came from Schwab, not from Quicken's quote provider.

If you get incorrect prices in the future, please check the Price History again to see if it has zeros for the High and Low. That will indicate which source is to blame for the incorrect price.

Rick01 · Answer

I ran the update today, Saturday 10/11, before looking at the price history, and, lo and behold, it gave me the correct price, $28.96. I don't know if it'll continue doing this. We'll see.

Here's the Edit Price screen. You'll see the prices are correct, but the High and Low columns often have zeros. This happens quite a bit going back in the history.

Jim_Harman · Answer

OK thanks for clarifying. I was confused by the ticker symbol in the first sentence of your original post.

In the Security Detail view for this fund, please click on More then Edit price History and post a screen shot of the prices you see there for 10/1 through today. It should look like this

Note that the data from Quicken's quote provider includes the High and Low and as of 4:20 PM Eastern time does not have a price yet for today, 10/8. That will not be updated until this evening. If you have prices that are missing the high and low and/or came in today from a quotes update or One Step Update before about 7:30 PM Eastern time, then they came from Schwab or some other source.