My accounts do not appear when I try to update them - keeps happening

Question

I am using Quicken Classic on a Windows 11 PC, latest build. I do not run the mobile version and do not plan to.

Each time I try to update my accounts, the accounts do not appear in the list.  Update worked a few months ago, but has failed the last few times. I have contacted support and they do not have any suggestions other than validating the data file, which I have done many times.

This problem is making Quicken unusable, which is frustrating.  I have begun searching for other apps that do the same thing, but I would really prefer to get beyond this error in Quicken.  Any ideas?

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ktpmm5 · Answer

All of my accounts show up in Tools, Account List, with either "Express Web Connect+ or Direct Connect" in the Transaction Downloaded column.  In the Last Downloaded column,  the correct date is displayed.

NotACPA · Answer

When you do TOOLS, Account List, what shows in the "Transaction Download" column adjacent to your accounts?  What shows in the "Financial Institution" column?