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Fidelity Money Market Mismatch Message after EWC+

Bione

My IRA account is reporting properly in Quicken with the "Cash Balance". But I am occasionally getting the following mismatch message.

Fidelity does use that account for the cash but does not show that fund when checking on their website. They just display it as "Cash". The value in the message is also about 2 transaction days late.

I think this is different that some of the other "Cash Representation" issues being discussed.

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Comments

Quicken Kristina

Hello @Bione,

Thank you for reaching out! That does sound different from the other cash representation issues people have been reporting. How often is this happening? Is this happening in one account, or in multiple accounts?

The two day delay in the data every time this happens makes me suspect there is outdated data stuck in the cloud. To troubleshoot that, please try resetting the Quicken Cloud.

To do reset the Quicken Cloud, backup your Quicken file, then navigate to Edit>Preferences>Mobile & Web. Click the blue Reset your cloud data link.

Once the cloud reset completes, test to see if the issue persists.

Note - If you have Sync turned off, you will not see the option to reset your cloud data. To see the option, turn Sync on, click OK, then navigate back to Edit>Preferences>Mobile & Web and click the Reset your cloud data link. Once the reset completes, you can turn Sync back off.

Please let me know how it goes!

Bione

I had Sync off originally as it was reported to be messing up my memorized payee and renaming rules. I did what you asked. It seems to occur when there are actual transactions in the account. Not at every OSU.

Quicken Kristina

Thank you for your reply,

Since the cloud reset didn't correct the issue, I'd recommend that you try validating your data file. Please save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Thank you!

Bione

I cannot tell you if the issue is fixed. I have to wait until there are other transactions in the account which is not every day. But I will validate.

Chris_QPW

My wild guess is this caused by the inconsistencies in the data Fidelity is sending.

I see this all the time in my Chase account. Chase uses multiple hidden accounts for moving money around, for buys, and then when the transaction actually completes and such. These are reported as securities. Depending upon when I download it will tell me I have say $xxxx.xx in a security like DOLLARS when Quicken has zero. This is temporary and the next day or so when I download it is gone.

Note that if you don’t use Sync to Mobile/Web you should ignore troubleshooting for it. And I certainly wouldn’t turn it on for this problem.

Bottom line is I don’t think there is anything wrong with your data file.