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Citi bank Costco Quick Pay

dan5

I didn't find this in search although a lot of people have this card so I would hope I am not alone. I setup to pay this with quick pay; I enter the card number, select the address and it setup fine.

Its complicated, I have to go to Citi website and authorize the setup in some extra steps. Next month or in a couple weeks if I want to pay off some of the balance, when I come to quick pay from the register or the bills and income tab, and it asks me to set it up again, and says I only need to do it one time.

Then, I enter the info again and it gives me an error saying a payee with this account number has already been added, and then says to setup a different account or go back and select payee, and keeps going in an infinite loop.

I tried Support and they are not helpful, just said there will be a software fix. That sounds like some generic answer to get someone off the phone after putting me on hold and wasting 30 minutes.

Has anyone been able to work around this and make it work? I have other billers I can quick pay as much as I want. I was so hopeful for the new bill manager, but not much better than before. the old version worked well for a decade.

[Edited - Readability]

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Comments

Quicken Kristina

Hello @dan5,

Thank you for reaching out! To assist with this issue, please provide more information. You mentioned that you contacted Support and they told you it's a known issue that will be fixed by a software update. Did they provide you with any ticket number for reference or link to a Community Alert for this issue?

You mentioned having to authorize through Citi's website. Is this something you have to do every time you want to send them a payment using Quick Pay? If it is, at what point in the process are you being prompted to do this? Please include a screenshot of the prompt/error that you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!

dan5

Thank you for following up. The authorization with Citi's website is only the first time I connect and authorize. After that, it works fine for downloads ongoing, but to get it to do a quick pay I have to deactivate online billing and delete the online payee and then set it up again. The authorization process works fine and says its successful.

Let me start again this weekend and upload some screen shots. Is there some way to get someone who understands how Quicken works to help get some logs off of your system and my computer while I do it? Is there any way I can turn on detailed logging to give to someone in Support when I do it?

[Edited - Readability]

Quicken Kristina

Thank you for your reply,

Quicken automatically generates logs. If Support requests them, you're able to send the logs by navigating to Help>Report a Problem and sending the problem report with the preselected logs attached.

When I check on our end, it's showing that your Citi account was successfully enrolled in September. When you're able to get the screenshots, please post them to this discussion (making sure to redact any personal information, such as account numbers), so that I can get a better idea of what is happening on your end when you try to pay using Quick Pay.

Thank you!