Online Bill Update Reversion

acookie

I was told approximately 4 weeks ago via a support chat that you all were reverting/rolling back this catastrophic Online Bill Update in early October 2025. Well, it's mid-October, and I still have the same limited, broken functionality with the online Bill Pay reminders/updates. My utility bill, Netflix, Loft credit card (via Comenity), Auto Insurance, and the weirdest one of all, it keeps randomly changing my paycheck reminder amounts. It'll display thousands less than what I actually make until I click it to open all the split categories, and then I do see all of my saved amounts there. I am posting this to find out if this timeline to roll this mess back has sli,d or when this is scheduled to happen

And again— I did not appreciate having to input ALL of my personal information to set up a bill reminder! My credentials should be enough! Only a fraction of the bills I have on here work post-update! PLEASE ROLL THIS BACK AT YOUR EARLIEST CONVENIENCE! Thank you.

[Edited-Readability]

Quicken Alyssa

Hello @acookie,

Thank you for sharing your experience, though I am sorry you are having issues with online bills and your paycheck. I do understand how frustrating these kinds of issues can be.

As far as rolling back, I am unaware of any plan to do that at this time. I think if any fixes will be implemented, that will be in a future release. We are aware that many billers that were previously supported are no longer supported. The list of available billers may increase as time goes on, but we have no guarantee of that.

I can confirm that Netflix and Loft/Comenity are not in the list of currently supported billers. If you have others you would like me to check, just let me know what they are, and I will be happy to do that.

With your paycheck issue, how long has this been happening? If it's recent, restoring a backup from before the issue started may be the best option. Once in the backup, you would want to check your paycheck and see if it's back to normal.

Let me know how it goes.

acookie

So essentially @Quicken Alyssa your reps are now lying to customers. I was told that you all were removing this awful update. Why are we paying higher subscription fees for less service and fewer supported billers? Seriously! This is quite mind-boggling to be honest. And no, I'm not restoring a backup because it broke when said update was rolled out. Here's a screenshot of said conversation:

Quicken Alyssa

Hello @acookie,

Thank you for following up with those additional details, though I apologize for the confusion and frustration.

Based on your screenshot, it appears to me that the support agent was saying that the old bill service will be discontinued and a new one will take its place. That is exactly right, and unfortunately, you are correct; fewer billers are supported at this time.

A subscription is required if you wish to use online services in your Quicken software. Online services include things like downloading transactions, software updates, mobile and web features, and yes, Bill Manager as well.

For the paycheck issue, if you don't want to restore a backup, that's ok. I have some other things we can check.

• Where is your data file located?
• Is your file being backed up or synced by any third-party cloud services like iCloud, Dropbox, or OneDrive?

Looking forward to your response!