CC-505 error for Elan Financial Services this morning 10/18/2025

leishirsute

Just curious if I'm alone with the error. I'm hoping it is truly a temporary outage.

[Edited - Removed partial account number]

james.mccoy1

I got the same exact errors

SMT2

Got the same errors.

Mike129

Same here.

EvDob

Hopefully they're not making us switch it to Fidelity.

leishirsute

I suspect (hope) it is just weekend maintenance on their interface with Quicken.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

(CBT-875)

leishirsute

@Quicken Kristina I submitted a problem report for this per your request.

Richard Schreyer

Still not working on the 19th, maybe they are doing something over the weekend. Login to the site is working.

ciarmer

I am having the same experience as of this morning (10/19/2025). Problem started on 10/17/2025

"The associated accounts can't update right now. We are investigating the issue".

Online access to the website has not been an issue.

leishirsute

Same for me on 10/19/2025. Still getting a CC-505 error.

CharlieG

I was getting the same error. When I logged on to Elan directly (via a browser, not via Quicken) I saw Elan wanted me to update my estimated annual income. Once I did that Quicken was able to connect and download.

leishirsute

https://community.quicken.com/discussion/comment/20516359#Comment_20516359

I logged into the website and did not get any request to update my estimated annual income. Where did that notice display on the Elan website?

tfhoughton

Been getting CC-505 errors on Elan Financial Services for my Fidelity Credit Card. Was working fine on Thursday. Failed yesterday and today.

Are others seeing the same thing?

Windows 11, Quicken Desktopn Premier R64.30

berkley57

Yes, I have been experiencing the same issue

Quicken Alyssa

Hello @tfhoughton & @berkley57,

Thank you for sharing your experience. I am happy to help.

We do have a Support Article that covers CC-505 errors in Quicken, with special mention of Fidelity as well. Please take a look at that, and if the issue does not resolve after waiting 24hours, contact Quicken Support directly. Further investigation and possible escalation may be necessary.

Thank you!

lehrer

Same problem here. Been broken for a day or two. I have two separate Elan Financial Services logins (one for me and one for the wife) and both accounts now fail to update with various errors.

1. Elan Financial Services is reporting connection issues. The associated accounts can't update right now. We are investigating the issue.
2. CC-505 - Quicken is unable to update your accounts. This may be due to a temporary server issue or a communication error. Please try again. (under wife's login)
3. CC-800 - It appears one or more account(s) at Elan Financial Services have been deleted. This could happen if you have restored from a backup file. You must add the account(s) to Quicken again. Select Fix it to resolve this error. (under my login).

We have not closed any accounts. I have attempted to "Fix it" which appears to do the same thing as trying to re-add the account, or resetting the online access, and always get this error:

"Elan Financial Services is reporting connection issues. The associated accounts can't update right now. We are investigating the issue." I can then "try again now", which results in the same problem, or "enter transactions manually".

Who is investigating the issue? Elan or Quicken? Or is that just a boilerplate error message?

terry999

My Elan/Fidelity Visa card has not updated since Thursday October 16, 2025. Same error messages as mentioned by 'lehrer' above.

Quicken Alyssa

Hello All,

I will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

Let me know once your logs have been submitted so I can add them to the ticket.

Thank you!

Ticket#: 12007838/CTP-14932

emhamiltn

Same errors on Sat 10/18 & Sun 10/19

Quicken Alyssa

Hello All,

Thank you all for adding to this thread.

This is now a Known Issue, and we have a Community alert up for it. You can bookmark it to stay up to date on any changes. We currently do not have an ETA on resolution at this time.

Please continue to send in logs and let us know once you have, so we can add them to the ticket.

Thank you!

[Ticket#: 12007838/CTP-14932]

tloughry

I've got the same issue. When I login directly to Elan, the page looks different than before. It has Fidelity logo at the top.

dcjacks

I have the same problem as of 10/19/2025 at 3:47 PM. I was able to log on the Elan web page and download a quicken file of recent data. Still can not do it through Quicken. It seems to log on to Elan Site very slowly.

CaveCreek

Also, CC-505 Elan Financial Services / FIDELITY Rewards card. Yesterday and today, 10/19/25 13:36 MST. Submitted to Quicken via "Report a problem"

leishirsute

A possible workaround if this doesn't get resolved quickly:

In a test datafile, I was able to connect to my Fidelity Visa Credit card using Fidelity Investments as the financial institution instead of Elan Financial Services. I will wait to see if this gets resolved before resorting to using Fidelity Investments as the FI.

ejvette1998

my fidelity credit card (elan financial) will no longer link with quicken

angry_user

It has been down for days and just says that Elan Financial Services is reporting connection issues.

EvDob

My account for Elan shows Express Web Connect (no plus). (And it's not working; I get a CC-505.)

tfhoughton

It is 10/20. Still having CC-505 errors with Elan Financial Services (i.e., Fidelity credti card). I just reported the issue via the "Report a problem…"

jj

I have not been able to access Elan website for downloads since last week. Will it be fixed soon?

Boatnmaniac

Perhaps this Alert applies to your situation: NEW! 10/19/25 CC-505/FDP-105 Elan Financial?

If it does, you should bookmark it so you get updates regarding this issue that are posted there.

If you are referring to the Fidelity Rewards Visa credit card: Have you tried setting up downloading it from Fidelity Investments, instead? It has been working for me.