multiple accounts giving me the "Did you mis-type..." error when trying to add new account.

JoeyMaggard

This is now happening for Care Credit account. Synchrony upgraded to MasterCard and can't add account using either Guitar Center or Care Credit FI. Still can't add accounts to Mountain America Credit Union (MACU). Contacted support, they sent me a follow-up e-mail on SEPTEMBER 24. I sent logs and replied. Crickets since then. And PayPal Credit and MasterCard still not working (for over a year) Can someone please help me. I am starting to wonder what I am paying for. BTW, downloaded a trial of another finance program and it downloaded all of these without a hitch. [Removed-Speculation]

JoeyMaggard

Oh, P.S. Synchrony has put some kind of intercept screen for logging in. It is annoying and may be contributing to the Quicken issue. "We are changing the way you sign in…" This screen is still coming up even after updating passwords, etc.

Quicken Alyssa

Hello @JoeyMaggard,

Thank you for sharing your experience and providing so much detail.

I reviewed your recent connection statuses internally, and I can see proof of the issues you described having. Please follow the steps outlined in this Support Article.

I do suspect there might be more to this issue. If the steps in the article do not resolve the issue, please contact Quicken Support directly so they can investigate further and escalate if needed.

Please let me know how it goes when you reach out to them. If you need more help, I will be here.

Thank you!

JoeyMaggard

I have followed the advice in the support article, and it made things worse. I was trying to add a new account from MACU. Someone sent me that link, and I tried it, and since then, NONE of my MACU accounts connect. I also contacted support. They emailed me on September 28 to ask if the problem was fixed. I replied that it hadn’t been fixed. Nothing since then. So I came back here hoping some other user could help. [Removed-Speculation]

[Edited-Readability]

JoeyMaggard

I have also tried opening a brand new quicken data file and start from scratch. Still won’t connect to MACU.

Quicken Alyssa

@JoeyMaggard,

Thank you for providing those insights.

I reached out to our escalations team on your behalf to check on the status of your previous escalation. They are requesting that you attempt to connect to MACU again and then go to Help>Report a problem>Send to Quicken. They need new log files to continue the process.

If you let me know once you have done this, I can relay that information to them.

Thank you!

Roger21

Have the same problems none of my Synchrony accounts will connect with Quicken.

JoeyMaggard

Done. All three reports submitted. Getting Same errors. I have been able to download transactions from the CU Website. But no automatic downloads. When I try DirectConnect I get this error:

New devices are not currently allowed. Please try again later.

OFX Error: 2000

Have tried with username and account number. Have already contacted the CU about this error. They say there is no problem on their end.

When I try WebConnect I get the "did you mis-typ…" error. This is my main checking account, I also have a credit card, home equity LOC, mortgage and an auto loan. I downloaded a trial version of another program and it connected just fine on the first try. It uses a different aggregator (Plaid).

JoeyMaggard

On Paypal, still getting the "Did you mis-type…" error. Report Submitted.

New CareCredit MC won't connect. Tried Guitar Center (where the old store account worked) and CareCredit. Submitted both reports.

JoeyMaggard

BTW, Can I ask why mentioning that it seems to be an Intuit problem got removed for speculation. I just want it fixed and am trying to help. If it connects with Plaid and not Intuit, that would seem to be an important piece of the puzzle for troubleshooting.

Quicken Alyssa

@JoeyMaggard,

Thank you for the updates.

I was able to speak with the escalations team, and they have received the new log files you sent in and have resubmitted the escalation with your updated information. So that's good news! You can expect further communication from them to happen via email.

As for the removal, the way it was worded sounded like speculation; therefore, it was removed. If you wish to provide that information to the escalation team, for troubleshooting purposes, you absolutely can, as it may be useful to them. We do appreciate that you are trying to help by providing this information.

Hope this helps!