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Accounts that don't match from Fidelity into Quicken

newpoppy1

Since the EWC+ went into effect none of seven funds in each of our 4 accounts we have is matching from Fidelity Investments IRA and Roth accounts on both of mine and also my wife's Accounts. The totals for each fund in each account and also the shares in each of the 7 funds in each IRA & Roth accounts we have have not matched from day one of the switch. Quicken support has been on line with me 3 or 4 times and reactivated the accounts, but still, nothing is balancing as of this morning.

Support claims it is a Fidelity issue and so I contacted Fidelity support and they claim the issue all in Quicken. The cash also doesn't match in each of the accounts we have.

Work sheet-10-18-2025 that don't match.jpg

[Edited - Readability]

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Comments

Quicken Kristina

Hello @newpoppy1,

Thank you for reaching out! To clarify, I see that you posted in the Mobile section of the Community. Are you encountering this issue in the mobile app, the desktop app, or both? When did you convert to Express Web Connect+ (EWC+)? You mentioned that the cash balance isn't matching. What is your core fund for the accounts? Do any of the use FDRXX?

I look forward to your reply!

newpoppy1

I only use the Desktop app.

All four accounts use FDRXX Money Market as far as I can see.

newpoppy1

I think it was around 9-22-2025 when it converted to EWC+

newpoppy1

I have no Idea what the core fund is that you are asking for.

newpoppy1

Fidelity Investments - Fidelity IRA and Roth

Quicken Kristina

Thank you for your replies,

I moved this discussion to a the Windows section of the Community.

Currently, there is a known issue with FDRXX not being represented properly in Quicken. Our teams are working with Fidelity to resolve the issue. It is quite likely that is why your accounts aren't matching up.

Thank you!

newpoppy1

The FDRXX Cash Money Market in all of our Fidelity Accounts also do not match in Quicken. My wife's IRA account is off over $600, the other 3 Accounts are around $200 different.

Quicken Kristina

Thank you for your reply,

To clarify, are the accounts off because FDRXX isn't reflecting correctly? If not, are you able to see what is causing the balances to be incorrect?

Thank you!

newpoppy1

The same accounts are not updating and the numbers remain the same today as they did on 9/29/2025 when you switched from Direct Connect to EWC+. That includes all the Shares and Cash (FDRXX) in each of the four accounts.

newpoppy1

I'm unable to determine what is causing the issue, all I know is that before 9/29/2025 I had no issue updating all my Fidelity account and they always matched within a pennies each.

Quicken support has deactivated all 4 accounts 3 or 4 times and reactivated them and came up with the same issue and said that they are aware of the problem and it has been turned over to some other group to figure out what is going on with all 4 of our accounts for the past 5 or 6 weeks. As of this morning everything updated and everything is till out of balance.

Quicken Kristina

Thank you for your replies,

I sent you a DM. To view it, please click the envelope icon near the upper right.

Thank you!

newpoppy1

It's now been almost another month and no contact with me on ticket #12020383.

I wish that I had not renewed my Quicken membership. So far no help.

Quicken Kristina

Thank you for the follow-up,

I can see that the issue was escalated and is being worked on under ticket number CTP-15067. Currently, that ticket is open and in work. No further updates are available. Our team would reach out only if they need more information or once they believe the issue is resolved.

Thank you!

(CTP-15067)

newpoppy1

This is starting to get under my skin. If your investments were off by $4540.65 you probably would be just as upset as I am with Quicken handling my Fidelity Accounts. Someone needs to take this matter more serious than I believe they are and get this issue fixed soon.

NotACPA

@newpoppy1 Fidelity is as much, if not more, responsible for this situation as is Q. It was Fidelity that required the switch from DC to EWC+.

And, it's going to take a fix by Fidelity to resolve your issue … so calm down.