I have a Quicken QDF file that I was using and updating yesterday, but today the file won't open?

jpm1000

I have tried clicking on the desktop shortcut, and have also gone directly to the QDF file and tried to right click and "open". It does nothing and doesn't give an error message?

NotACPA

Where is that file stored? And what version of Windows are you running?

And, are you really running Q2017, as your profile states? If not, you'll get better answers (more pertinent to your Q product) if you update that.

jpm1000

Thanks for your input! I'm not sure what version I'm running, or even where to find that info!

Quicken Anja

Hi @jpm1000,

Thank you for reaching out! I was able to check your account internally and can confirm that you currently have an active Quicken Premier subscription and are running the latest release (R64.30). If you’d like to verify this yourself, you can do so by opening Quicken and navigating to Help > About Quicken—this will show your current version and release number.

As for the issue with your file not opening, we’ll need a bit more information to help narrow it down:

• Where is your Quicken data file stored — on your local hard drive (C: drive), or in a cloud-based/external location (e.g., OneDrive, Dropbox, USB drive, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• When did this issue first start occurring?
• Were there any recent changes to your system or software (such as Windows updates or new installations) before this began?

To start with the basics, please go ahead and restart your computer, then try opening Quicken again directly from the program (not from the QDF shortcut) to see if the issue persists.

Once we have a few of those details, we can guide you through the next best steps.

Thank you!