nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Share Transfer between Fidelity Accounts Mishandled

SeaSilver8

I'm entering this so this issue can be added to the "UPDATED 10/17/25 Fidelity Migration"
discussion. I initially mentioned this issue on 28 Sept 2025 (Link here) regarding a Roth conversion.
However this problem is a generic problem anytime shares are transferred between Fidelity
accounts and not limited to IRAs or Roth conversions; I encountered the same problem when
transferring shares between my Investment and Cash Management (aka split Checking and
Investment account). It does not matter if it is shares or a Stock, ETE, or Mutual Fund security.

The problem is when shares (not cash) are transferred between accounts. The new EWC+
connection method downloads this transfer as SoldX and BoughtX transactions which subsequently
screws up the Quicken cash balance in those accounts. The old DC connection method handled
this as Remove and Add shares activities that did not impact the cash value of the accounts. These
errors can be manually corrected, but are still avoidable errors. While the DC connection method still worked with Fidelity I was able to confirm the exact same transactions resulted in different downloaded results (I was maintaining 2 identical files, one using the old DC connection method and the other the new EWC+ connection method to debug the many issues during the transition).

I've attempted to communicate this problem using Help -+ Report a problem ... but have no idea if
my attempts have actually been received and if this is being worked.

— — — — — — — — — — — — — — — — —

Quicken Classic Deluxe; Ver R64.30, Build 27.1.64.30; Windows 11 Home – Quicken user since the Windows 3 version

Find more posts tagged with

Investments

Online Banking

Windows

Comments

SeaSilver8

@Quicken Janean @Quicken Kristina

I'm tagging both of you on this and wonder if any action is being taken to address this issue. It should be easy to confirm and address as I'm certain it will impact anyone who transfers shares instead of cash between accounts. BTW - my brother confirmed to me that this issue also occurs with him on R64.35.

Quicken Kristina

Hello @SeaSilver8,

Thank you for reaching out and letting us know about this issue. It's typically faster to report such issues by contacting Quicken Support directly (their contact information can be found through this link here), but if you prefer reporting through the Community, then please provide the following additional information:

At least 3 sample transactions that downloaded incorrectly (Date/Payee/Amount).
A screenshot showing how the transactions reflect on the financial institution website.
A screenshot showing how the transactions download into your Quicken.

I look forward to your reply!

SeaSilver8

Just a followup: I performed a chat with Jeremy yesterday to attempt to document the problem described in this post. The problem is that I was unaware of the requirements to have this logged as an issue (screenshots, etc). Unfortunately I've manually corrected the issues as I assumed they had been logged and were being worked. I attempted using backups to recreate the issue, unfortunately my old backups will not download these old transactions and when I attempt to Reset the online connection I receive errors. I've been told to wait a while and retry. Well, that didn't work either.

So I decided to do another transfer yesterday so I could document the problem. Fidelity completed the transfer overnight. Unfortunately, this morning Quicken would only download one of the several transactions that occurred yesterday. I chatted with Edward this morning and received the typical response I've been hearing for months now; basically we are aware of multiple problems with Fidelity, we are working on them, and try again later. Sigh.

The community does not know what problems are being worked. Today I was told there is a known issue updating Fidelity HSA accounts. Yeah, I've personally experienced this but it would be nice to know what things we should anticipate problems with so we don't have to waste so much of our time and yours.

jersey42

@SeaSilver8 I had your exact problem the other day. I rarely transfer shares between accounts, so that is why I had not encountered the problem earlier. I ended up manually fixing the transactions in Quicken so everything is now correct.

I have spent way too many hours trying to document the problems, so I now spend the time to carefully look at all of my downloaded transactions, compare balances to the Fidelity web site and manually correct any issues. The good news is the number of manual corrections has decreased. The bad news is I need to continually monitor everything because I don't trust the connection. Saturday will be a good test with lots of end of month transactions.

SeaSilver8

@jersey42 Thanks for the feedback. I've heard from a few others that have had the same problem. This morning I finally was able to reset some of my Fidelity accounts so I could redownload from an old backup. I now have redacted screenshots to provide evidence to Fidelity that this is really happening. Now I can waste more time documenting this through a chat with Quicken. I'm thinking with all this wasted time, perhaps I'll stop my subscription when it comes due. The subscription only covers updates and downloads which have been a massive waste of my time this year. I'll continue to manually update Quicken off-line as that will be much less time consuming.

SeaSilver8

Update, another Quicken chat today with Astrid. Most successful so far. I was finally told this is a known issue and Fidelity needs to make changes so there is no ETA. At least I have some confidence it has been reported and might eventually be worked on. I also uploaded screen shots to document one instance of this occurring (I had to move some funds around within my fidelity accounts just to create an instance of this occurring). The issue has happened a few times to me as mentioned above but I didn't capture screenshots when they occurred and I've been unable to duplicate the issue from backups due to the instability of Quicken-Fidelity updates this past week.

— — — — — — — —

Quicken Classic Deluxe; Ver R64.35, Build 27.1.64.35; Windows 11 Home – Quicken user since the Windows 3 version

SeaSilver8

@jersey42 Hope your end of month transactions went better than mine. I updated Saturday Nov 1 and I didn't get hardly anything. Based on my experience if I run a One Step Update and it doesn't download transactions then future online update usually won't get them either, I went ahead and manually entered them all which took a while and reminded me of the old Quicken 3 on Windows 3 experience using the Quicken unique keyboard shortcuts. Then on Sunday Quicken decided to download the Oct 30 & 31 transactions, sigh. So then I had to manually go through them and delete the FDRXX core fund ones that Quicken is still performing wrong and accept the correct matches. At least that exercise proved to me all my manual entries were correct. Like you said massive waste of time and to think we are paying for this torture.

Saturday I even attempted to reset a couple accounts, only to be told that the zzz-Fidelity-DC wasn't working. Yet something else that wasn't coordinated between Quicken & Fidelity. I know this is complex, but this is crazy. Especially knowing they had many problems when they did this with Schwab accounts (at least I don't have any Schwab accounts so just observed that chaos from the sideline). I would have expected they would have been better prepared when doing this with Fidelity. I was wrong, the chaos with Fidelity is at least as bad and probably worse.

— — — — — — — —

Quicken Classic Deluxe; Ver R64.35, Build 27.1.64.35; Windows 11 Home – Quicken user since the Windows 3 version

jersey42

https://community.quicken.com/discussion/comment/20519036#Comment_20519036

I made several posts on this thread:

https://community.quicken.com/discussion/comment/20519029#Comment_20519029

When all transactions do not download for me, I believe they will eventually download. I say "I believe" because with the large volume of month end transactions I have, I could miss something. I found a new issue yesterday after I decided to manually enter a small number of transactions. Later in the day I tried another download and all of the missing transactions downloaded successfully. Unfortunately 4 of the 6 transactions did not match the transactions I manually entered, and Quicken game me no way to manually match the transactions. Look at the last page of that thread for more details. I still can't understand why we were were forced to move off of a working Direct Connect when they knew there were still a lot of problems.