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Continuing issues with Quicken /Fidelity in reporting shares of Money Market FDRXX and Cash

Matthew Boone

There are the same continuing issues with problems in reconciling cash in Quicken vs Fidelity, and shares of Money Market In Quicken vs. Fidelity.

When a stock divident is received in Fidelity, it is automatically added as the additional shares of the Money Market FDRXX. Fidelity does not have a "Cash" category.

But in Quicken, the dividend is represented as Cash.

So, the Cash Balance in Quicken is always incorrect, and the reconcilliation of Shares in FDRXX is always flagged by Quicken as a discrepancy between that seen by Quicking and Fidelity.

One could manually zero out the cash balance in Quicken, and manually adjust the shares in FDRXX. But that solution fails the next day or two or three when another stock dividend is declared.

In the time period around 9/25/25, various suggestions were made in this Community by Quicken representatives, to resolve this issue by changing settings in the account

Not only does this not solve the problem, but those suggestions boxes to click seem to have disappeared all together.

Can Quicken please give a current status of this issue and its solution?

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Comments

Quicken Anja

Hello @Matthew Boone,

Thank you for sharing the details about the FDRXX cash and shares discrepancies. This is a known issue affecting Fidelity core positions like FDRXX, where stock dividends are represented as cash in Quicken even though Fidelity tracks them differently. This causes the cash balances and share counts to mismatch and requires manual adjustments to reconcile.

There is an open escalation ticket (CTP-14817) currently tracking this problem. A fix is in progress, but there is no ETA available at this time.

We understand this can be frustrating, and we appreciate your patience while the Quicken team works on a proper resolution.

Thank you!

alan14

Sales of Fidelity Treasury Money Market to fund the linked Fidelity Cash Management (Checking) account do not get downloaded into Quicken. I am having to do that manually. Reset does not resolve the issue.

Matthew Boone

After months of frustrating issues with Quicken's lack of functionality, I wondering if Quicken will give a partial refund to long-term loyal users or a credit towards future use.

It's a legitimate question.

Chuck85

Are there any updates to this issue? I still have this problem with my FDRXX values.

Quicken Anja

Hello All,

Thank you for sharing your experiences and details regarding this issue. We understand how frustrating this is.

Please know that the an open escalation ticket (CTP‑14817) tracking it is still open, and a fix is currently in progress and will be included in a future Quicken update. At this time, there is no ETA available for the release.

We appreciate your patience while the team works toward a proper resolution.

Thank you!

rayseidlinger

Is there any updates on this issue. I have not seen anything regarding this issue for approximately a week now. Thank you.

Quicken Anja

Hello @rayseidlinger,

Thanks for checking in. At this time, the escalation (CTP-14817) is still open, and our teams are actively working on a fix, though we do not have an ETA available.

Thank you for your continued patience.

Chuck85

There was a new Quicken release today that provided me with the option to change how FDRXX is represented. It ended up "exchanging" the cash for shares. Is this the fix for CTP-14817 or something else?

Joel2:12-13

[Removed - Disruptive]

Quicken Anja

Hello @Chuck85,

Great question—and thanks for checking in.

A new Quicken release (R65.15) has started rolling out, and it includes updates that allow users to better identify money market holdings like FDRXX and adjust how those positions are represented in Quicken. We have already received feedback from some customers that these changes are helping resolve the cash/share discrepancy behavior.

This version is being released gradually, as we normally do with major updates, so not all users will receive it at the same time. As the rollout continues, more customers will see the option you mentioned.

If the new setting addressed the issue for you, that’s great news—and it does align with the work that's been done under the escalation ticket.

Thank you!

shobackt

Quicken Anja, does this fix rollout apply also to the MAC versions (i.e., 8.x)? My understanding is that the Cash v. FDRXX issue with Fidelity accounts crosses both the Quicken Windows and MAC versions.

Quicken Anja

Hello @shobackt,

Great question!

The recent updates tied to the escalation (CTP-14817) apply specifically to Quicken Classic for Windows.

That said, I'll reach out to our internal teams to check on the status for Mac and see if additional information is available regarding similar improvements there. As soon as I receive an update, I’ll be sure to follow up.

Thank you!

rayseidlinger

I have version R64.35 build 27.1.64.35 and still have not seen the option to change shares to cash.

rayseidlinger

Sorry, I see the rollout is A new Quicken release (R65.15) so i have not received the "fix".

leishirsute

Hello @Quicken Anja ,

There have been a lot of posts about FDRXX used as a core position.

Is this issue marked as resolved with R65.XX now or are there still lingering problems with FDRXX?

Checking before upgrading to R65.XX.

Tom-R

I still have the problem with FDRXX after upgrading to R65.17. In the Online Services window it says "Treat this Money Market as Cash: none". When I click Set/Edit, and look at the list of funds, FDRXX is not in the list. When I click Customize, FDRXX is not in the dropdown list. Only FZDXX is which is another MM account but this is not my cash account.

Quicken Anja

Hello All,

@rayseidlinger, the new Quicken release (R65.17) is now live and available to all users so you should be able to install it now.

——

@leishirsute, the issue tracked under escalation ticket CTP‑14817 is now marked resolved. If you want to take extra precaution, we recommend saving a backup before updating, just to ensure you have a fallback “just in case.”Thanks to both of you for your patience!

——

@Tom-R, thanks for the details. Just to clarify—are you referring to RZDXX as the security causing the issue, or was that a typo?

Could you also provide a screenshot of what you’re seeing in the Online Services window? Additionally, is this issue affecting all of your accounts or just this one?

If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Tom-R

Sorry Anja. Typos. I corrected my original comment. Here are some screen shots.

This happens with all 4 IRA accounts. The 3 brokerage accounts are good.

Quicken Anja

@Tom-R Thanks for the follow-up and for providing the screenshots.

You can try reinstalling the latest update patch for R65.17 here to ensure it is installed correctly.

If the problem persists after reinstalling, we recommend reaching out to Quicken Support directly so they can log it and investigate further.

Thank you!

leishirsute

@Quicken Anja The issues with FDRXX as the core position seem mostly but not completely resolved. Quicken still reports a downloaded Fidelity cash balance of $0.00 even though the Fidelity website shows the cash balance is the value matching FDRXX. In the example below, Quickens shows the downloaded Fidelity cash balance is $0.00. However, the Fidelity website shows the cash balance is $2087.94 which matches the value of core position FDRXX. I'm using Quicken R65.17 in a Windows Sandbox. The Online Center in Quicken states that FDRXX is the (cash balance) with a value of $2087.94 and that Available Cash is $2087.94. So it seems Quicken is reporting the incorrect cash balance amount downloaded from Fidelity or is not setting the downloaded value of FDRXX to be used as the "The cash balance downloaded from Fidelity Invest…".

From the Fidelity website:

In fact, Quicken seems to "know" the downloaded value from Fidelity is $2087.94 as indicated by the "use unadjusted balance from brokerage: $2,087.94". So it may just be a cosmetic correction in Quicken to have it report the correct downloaded Fidelity cash balance for FDRXX. Just guessing.

PK2K

Hello, Yes, still have issues with Fidelity FDRXX in at least 2 account. Currently using Quicken Business & Personal, R65.17, Build 27.1.65.17. (Quicken user since the early 1990's) I'm not finding the screens shown in the Nov 30 post where there's apparently an option to 'select the cash calculation method'?

So my questions are: 1) Am I correct in understanding that the supposed 'fix' has been completed for all users, and thus I'll now need to contact Quicken Support? and 2) Am I correct that I will be able to choose to track FDRXX as a cash position, equivalent to how it appears in the positions on the Fidelity website (vs Quicken still shows Fidelity reported cash as zero, same as the previous screenshots)?

rayseidlinger

I have the same issue as the above that shows current cash balance in quicken and shows the cash balance downloaded from fidelity as zero. accounts FDRXX, FZFXX. SPAXX shows same dollar amount for quicken and Fidelity download.

leishirsute

@PK2K Once I updated to R65.17, here is what I did to set FDRXX as the cash core position. I used Customize in the In Set/Edit in the Account Details window and selected FDRXX as the fund to use as the core cash position.

Although the Investment Register incorrectly shows the value downloaded from Fidelity as $0.00 (reported as a bug), the Online Center correctly shows FDRXX is used as the Cash Balance and has the correct downloaded value.

Hope this helps.

Adrian C

I am having these problems with Fidelity core cash (FDRXX & SPAXX) but I'm also having the issues below with incorrect Buy values and price history. Are those part of the escalated trouble ticket? This is on Version 8.3.3 for Mac.

Buy quantity issue: Quicken had some original ETF purchases showing half the number of actual shares originally bought, as well as those bought through reinvested dividends, decreasing the portfolio value. This seems to have affected primarily iShares XLC, XLK, and XLY.
- When I corrected the share purchase quantity, Quicken then added excess Buy transactions to those ETFs equal to half the original shares purchased, inflating the portfolio value. I deleted those transactions and wonder if they'll return next time I sync.
Price history issue: What appears to be a separate issue but on those same holdings the share Price History is inflated, which inflates portfolio value
Bond redemption quantity issue: Another weird instance was when Sell Bonds transaction for two bond redemptions was off by one decimal point from the number of bonds I actually had, resulting in an unrealized gain error by a factor or ten. I corrected those and has not recurred (so far).

It's feeling like Whack-a-mole where I fix a problem here and another different but similar error pops up somewhere else. Thanks in advance for any words of wisdom.

rayseidlinger

When I log into online center on the web, I do not see the ability to see the screen above showing the ability to view institutions and accounts.

Ray

I have Quicken Business & Personal version 27.1.65.17 with 43 data files started in 2010, 2023, and 2025. Each has the same investment accounts; 3 at Fidelity and 2 at Schwab. Fidelity uses FCASH and FDRXX for cash. Schwab uses SWGXX. None work correctly and I'm continually editing transactions to correct transactions with incorrect symbols and cash balances.

Below is what I think all accounts using a cash security should show. Only one Fidelity and one Schwab account show the button.

CAUTION: If you accept the setup to handle cash, it's followed by the option to delete all buys and sells. Make sure you have backup as when I accepted it, Quicken changed and added transactions with transfers between accounts. It took many hours to correct.

There are many issues with Fidelity. For each month's reconciliation, I have to download from their website the transactions and holding and match them to corresponding exports from Quicken in spreadsheets. Schwab continues to download buys and sells which I have to delete every day there's a trade. It has done this for about 5-years; ever since they updated their connection issue

show "Update Cash Balance." Notice the button "

barryi

Mac User

Fidelity still not showing correct balances after transactions. In my Fidelity brokerage account and two Fidelity IRA accounts. I did sell and buy transactions in all the accounts over a period of a week. Waited a few days for all trades to settle. All accounts in Quicken had correct share balances (including FDRXX) but Quicken showed a negative cash balance on all accounts, i.e. wrong net worth. Corrected with a payment to adjust the balances, but this is still a problem! So glad I'm not an active trader - I would have to do a manual check everyday!

Reported to Quicken

JayBee136

I followed the steps to mark FDRXX as the cash balance for my rollover IRA, and it updated 24 years of history, leaving my cash balance tens of thousands of dollars in the red. Fortunately, I was able to recover by going back to 2001 and reverse engineering and reentering the opening cash balance for the account, which Quicken had decided to delete.

Did no one at Quicken test this new feature on actual accounts?

Ray

I have Quicken Business & Personal version R65.17, build 27.1.65.17 with 3 data files started in 2010, 2023, and 2025. Each has the same investment accounts; 3 at Fidelity and 2 at Schwab.

I postponed reconciling these accounts, hoping that Quicken would fix download errors. I downloaded holding and transactions from Fidelity and Schwab to compare the symbols, number of shares, and cash balance in Excel. I found around a dozen transactions with the wrong symbol; mostly GIS instead of GM and IAU instead of FXI.

In the Fidelity accounts in both older data files, the cash security downloaded is FIS instead of FDRXX. Their 10/31 and 11/28 dividends were downloaded as ReinvDiv instead of Div causing the cash balance to be wrong. The newest datafile downloads as FDRXX but also had the ReinvDiv error. As I posted 12/5, the Cash Representation button is missing so I can't change anything.

It took hours and hours to find the specific transactions that needed editing. Calling Quicken support is of little help. They apologize for the "inconvenience," submit a ticket for the issue, say there's no date for resolution, but that I'll get an email when it's fixed. I've never received any email.

PK2K

leishirsute, The suggestion in the Dec 3rd posting worked, Thanks You!!! :)