PNC bank upgrade affecting Quicken downloads?

Boatnmaniac

https://community.quicken.com/discussion/comment/20519907#Comment_20519907

Follow-up to my post of 11/5/2025: Upon launching Quicken and open my primary data file today I got this following popup confirming that PNC and Quicken are working together to resolve the issue.

The Alert about this issue that was previously posted has also been updated confirming this, as well.: UPDATED 11/6/25 PNC Bank -Direct Connect and PNC - Web Connect - Missing Transactions.

In addition: The HYS savings account that DC downloaded an interest deposit transaction for on 11/2 today downloaded (via DC) a transfer transaction. This transaction posted on 11/3 and should have downloaded on 11/4. Is this 2 days delayed downloading of the posted transaction an indication that perhaps a general fix might be sooner rather than later? Let's hope so.

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20520144#Comment_20520144

Thank you! I just loaded up Quicken and got the same pop-up. I actually find the notification comforting (as odd as that sounds). I believe for sure now that it's gonna get fixed!

Boatnmaniac

https://community.quicken.com/discussion/comment/20520018#Comment_20520018

As mentioned in my earlier post today, the Quicken Dev person I communicated with yesterday stated the problem appears to be an issue in the OFX file downloaded to Quicken. He said nothing about any issue with the DC connection method, itself. I guess that means that is why we are not getting error codes when running OSU and OSU shows that it is completing properly. If this is the case, then sends from Quicken to PNC are being completed. It's just that the data from PNC to Quicken is not good.

I have a call scheduled with that Quicken Dev person for Friday morning. He wants to discuss with me what they think is the fix for this issue and wants me to do a little testing of it to help validate it. Keeping my fingers crossed!

Quicken Anja

Hello All,

We appreciate your patience while this issue is being worked on. We are currently testing a potential fix and are looking for a few PNC users who are still experiencing this issue and would be willing to help test.

If you're open to participating, please reply here to let us know. We will follow up with you via DM with additional details.

Thank you!

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20520246#Comment_20520246

I am up for beta'ing the fix…… as long as there is no potential permanent data damage.

Quicken Anja

@charlieo.Hemlock

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

JoshD

[Removed - Rant]

Johavihan

https://community.quicken.com/discussion/comment/20520246#Comment_20520246

I can help Beta test it

jrgreen

willing to help beta test

MichaelBarry

I would help do the beta test also

Quicken Anja

Hello All,

Thank you all for volunteering to test—we really appreciate it! We no longer need any further testers, and the Community Alert has just been updated.

You should now be able to reconnect to PNC Bank - Direct Connect. However, you will need to deactivate and reactivate your connection. Please refer to this support article for instructions if needed.

Thank you!

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20520324#Comment_20520324

Anja,

I think you unfortunately jumped the gun here! I am getting an error that PNC is having a temporary outage and NOT available to reconnect. I called Quicken support to walk me thru the reconnect process… just to make sure. Beth (rep) said PNC is temporarily offline for DC! Do you have any idea whjen PNC is going to be ready for us to reconnect??

MichaelBarry

Anja,

Same thing. I deactivated and when reactivating it says not available now.

Quicken Anja

@charlieo.Hemlock & @MichaelBarry Thank you both for updating and letting us know the result of trying to reconnect.

I will go ahead and pass this along internally so our teams can be made aware and look further into this.

Thank you!

Quicken Anja

https://community.quicken.com/discussion/comment/20520383#Comment_20520383

Just to follow up—our teams have informed us that there has been a delay with releasing the fix. They are actively working to get it implemented. We will update the Community Alert again once it is live.

Thank you for your patience!

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20520386#Comment_20520386

thank you. Please let us know when you have an ETA.

NJMike1964

All,

I was just on the phone with PNC Online banking Tier 2 to discuss this problem. It seems that when they did their upgrade recently, they changed the way they code the transactions. They have indicated that the transactions are being sent over the Direct Connect link, but because of the change in coding, Quicken is unable to do anything with them, hence not showing up. They did confirm that payments sent through Quicken are going through and being processed. PNC is working on updating this coding to all transactions and working with Quicken on this as well, but they do not have a timeline for resolution. Of course web express connection seems to work fine, but that doesn't help when want to send payments.

Boatnmaniac

https://community.quicken.com/discussion/comment/20520393#Comment_20520393

This is what the Quicken Dev Team leader that I communicated with yesterday and earlier this morning told me as well. It's really nice to hear that both sides are saying the same thing!

Quicken Anja

Hello again,

Please go ahead and give it a try again now (deactivating and reactivating), and please let us know if it connects successfully or still continues to fail.

Thank you!

Boatnmaniac

https://community.quicken.com/discussion/comment/20520406#Comment_20520406

I just checked and still no go on getting DC set up. I was told that it can take a couple of hours for the controlling file to get updated so I'll be trying again this evening.

charlieo.Hemlock

https://community.quicken.com/discussion/comment/20520406#Comment_20520406

Still no joy. Tried again at 5:37PM 11/7. Same error indicating that Quicken can not connect with PNC and it's a known issue. Will try later.

Thank you

Quicken Anja

@Boatnmaniac & @charlieo.Hemlock Thanks for the update! Yes, it can definitely take some time. We appreciate you testing and reporting back—that feedback is really helpful to our teams.

Please continue to try periodically and let us know the results. Your updates help us track progress and ensure we get this fully resolved.

btbayne

After several days oPNC direct connect taking several minutes to run and not updating transactions nor sending online payments I contacted Quicken support and escalated. After unsuccessful attempts to resolve I was told to contact PNC. I contacted PNC who had me try some other things but to no avail. As they were creating a escalation ticket. I tried rebooting my machine. I then tried updating PNC in quicken and the processing was reduced back to normal. I then entered some online transactions. These process giving back an online transaction number. I thought the issue was resolved until I realized the the transactions that were processed in PNC were not cleared in quicken. As the online payments I entered and sent on November 4 had processing dates later than today, I cannot yet verify if they will process.

LeeManPA

At 8:10PM EST, it's completing the download cycle (green update button) with no errors, but no downloaded or matched transactions (balance is off). I disconnected/reconnected and no change.

Boatnmaniac

I had deactivated my 1 remaining DC account and my 2 EWC+ accounts this afternoon but was not able to set up a new DC connection for any of them. I just tried, again, now and the process is still failing.

When it fails I am prompted to set up an EWC+ connection which I promptly decline.

I'll try, again, in the morning.

charlieo.Hemlock

11/8/25 5:35AM EST….

Yes, it happened. PNC removed the block on Direct Connect and I was able to finally reconnect all 8 of my accounts. Worked perfectly and without issue just now.

Unfortunaletly, PNC Direct Connect is still broken! I can see no change since the 24th. Nothing downloads and I am still unable to send future payments (they remain as "send").

I was thinking that maybe there is a 24 hour delay in Direct Connect getting information from PNC (and thats why nothing downloaded), but that doesn't explain the continuing inability to "send" payments.

What is the next play here Quicken? Are you getting help from PNC?

draimist

Still no go. This is the same error for two days now. I guess testing before updates/upgrades are a thing of the past?

We were unable to connect. Message from PNC Bank - Direct Connect: We're aware of a temporary outage with this financial institution that's preventing updates. Our team is working to resolve it. There's no need to contact support or reconnect. Please wait and try again tomorrow. More info here: www.bit.ly/PNC-issue (2000)

CFoote

I deactivated and reactivated my PNC Direct Connect account this morning. All was reported as working and connected. I can see my transactions that have downloaded but I cannot send a new payment that I entered this morning. After connecting and being reported as successful, the transaction still say "send" in the check# field.

Boatnmaniac

11/8/25 7:40AM CST

I was able to connect all 3 of my accounts with DC but it is still broken:

• ADD ACCOUNT: Quicken suggested Adding the accounts instead of Linking them so I had to manually Link them to the accounts already in Quicken.
• OSU SUMMARY: Shows on the right that OSU completed with no error code/messages.
• OSU SUMMARY: Clicking on the blue font number of accounts updated beneath PNC Bank - Direct Connect (on the left side of the OSU Summary) shows $0.00 online balance for 10/8/2023 (wrong date) for each of my 3 accounts.
• ONLINE BALANCE BENEATH THE REGISTERS: Nothing is shown where it should be located.

I changed the connection method back from DC to EWC+ which downloaded 3 transactions that DC should have downloaded but did not.

Looks like the issue is not yet fixed. I will set up with DC in a test file to monitor the DC issue status so I don't need to switch connections back and forth between EWC+ and DC in my primary file.

Quicken Anja

Hello All,

Thank you all for continuing to try and reconnect and providing detailed updates—that's helpful information. I will get this information relayed to the proper channels so they can continue to investigate.

Thank you!