Cannot connect to Oneamerica account anymore.

Steve Martin

4 or 5 days ago, when doing a Oneamerica update, it would stick on Updating Financial Institution Information for about a minute and then just quit. I tried to reset the account but got the same result. When I tried to deactivate and reactivate the account, this is what I receive:

20251029 08:24:12: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
20251029 08:24:12: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 0
20251029 08:24:12: QFN: Beginning send to https://ofx.oneamerica.com/eftxweb/access.ofx
20251029 08:24:12: ***QFN kQFFinished: returns 67305876
20251029 08:24:12: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20251029 08:24:12: QFN: End send to https://ofx.oneamerica.com/eftxweb/access.ofx, netstatus 15.

Login and password work fine on their website. Quicken Classic for Windows.

Any thoughts?

Quicken Alyssa

Hello @Steve Martin,

Thank you for sharing a detailed account of your experience.

The Oneamerica instance in Quicken uses Direct Connect, which means it uses the financial institution's servers to transmit data to and from Quicken.

Unfortunately, we do not have access to those servers. I would recommend first calling Oneamerica and asking to speak with someone in online banking. Hopefully, they can provide some insight.

If you are unable to get anywhere with the bank, please contact Quicken Support directly, as they may be able to escalate the issue from our end.

Thank you!

Steve Martin

Their website is down at the moment. I will try again tomorrow.

Thanks.

Steve Martin

Tried calling Oneamerica. After being on hold for almost 10 minutes, I got cut off. I would bet large sums of money that they will say it's a Quicken problem. I will contact support and see if they can help.

Steve Martin

Contacted support. No help. Contact Oneamerica. Now what?

mairdj

I'm having the same problem.

gjwhelan

having the same problem, no problem logging into my OA acct. been about a week now.

Quicken Alyssa

Hello All,

Thank you for adding to this discussion.

@mairdj & @gjwhelan,

Please provide more information.

• Are you seeing any error codes from your end?
• Has this issue been happening for a week for both of you?
• Have you tried contacting Oneamerica?
• If so, were they able to provide any insight?
• Were you able to reach out to Quicken Support?
• If so, how did that go?

Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot on Windows. Please refer to this Community FAQ for instructions on how to attach a screenshot on a Mac. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

@Steve Martin,

I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

mairdj

Yeah — Also a week or two for me as well. Haven't contacted support yet.

Quicken Alyssa

@mairdj,

Thank you for following up with those additional details.

Please check out this Support Article that goes over the causes for this error. Apply the suggested steps therein, and let us know how it goes.

Thank you!

gjwhelan

still having same problem, at least now when I try to reconnect the account, I do not have to end the frozen session in the task manager it just fails.

sbrothers217

Same here. Last successful update was 24 October. Reactivating the account results in an 'account reset failed' dialogue. Password has not changed.

Please assist.

Quicken Alyssa

Hello @gjwhelan & @sbrothers217,

Thank you for adding to this discussion.

Please provide more information.

• Are you seeing any error codes from your end?
• Has this issue been happening for a week for both of you?
• Have you tried contacting Oneamerica?
• If so, were they able to provide any insight?
• Were you able to reach out to Quicken Support?
• If so, how did that go?

Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot on Windows. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you.

sbrothers217

The error I am receiving is: OL-297-A. Quicken is unable to establish an internet connection.

Error has been happening since 24 October, so more than a week.

OneAmerica provided no assistance.

I thought I would try here first, before getting on the phone with Quicken support.

mairdj

I contacted OneAmerica, and they said they are aware of it, but no solution at this time. I asked them to email me with any updates.

Quicken Alyssa

@mairdj,

Thank you for contacting the financial institution and providing an update in the thread.

@sbrothers217,

Thank you for following up and providing that additional info.

Please review our Support Article for OL-297-A and apply the suggested steps to fix. Normally, if the steps don't resolve the issue, we would have you reach out to the bank. However, given that you have already done that and received no help, you would then reach out to Quicken Support directly so they can escalate the issue if needed.

Do let me know how it goes.

dfrobinson1966

Is everyone still experiencing this issue (I am)? If this is something OneAmerica is aware of, they sure don't seem to be in a hurry to fix it. My last successful download was on October 20.

sbrothers217

Updated successfully once in the last week, but only once. Still kicking back errors for me.

Quicken Alyssa

Hello All,

Thank you all for reporting this issue.

Can I please have you all go to Help>Report a problem, from within your Quicken software, and Send to Quicken?

Mac:

Windows:

This issue has been reported, and your log files will help the investigation. Once you have sent them over, let me know so I can add them to the ticket.

Thank you!

[CTP-15082]

sbrothers217

I just submitted a report.

Quicken Alyssa

@sbrothers217,

Thank you for submitting those!

We appreciate it.

dfrobinson1966

I just submitted a report.

NealP

I'm having the same problem connecting to my OneAmerica account

Quicken Alyssa

Hello @NealP & @dfrobinson1966,

Thank you both for adding to this thread.

I have added what you both shared to the ticket.

Thanks again!

jmp323

New guy here - navigated to this thread b/c I'm having the same issues w/OneAmerica. Been happening for at least a few weeks now (maybe months?) but I'd been putting off taking care of it. Previously I'd been getting error 16503, but then I disconnected the acct, and now that I've tried to reconnect it, I'm now getting -1001.

I can log into OneAmerica online no problem. I haven't tried contacting them but their FAQs says they "cannot provide technical support for this program" and direct me to contact Quicken.

I also just submitted a report through Quicken.

Quicken Alyssa

Hello @jmp323,

Thank you for adding to this discussion with additional details.

I have added this information to the escalation ticket.

Thanks again!