Fidelity Not Updating

anh6870
anh6870 Quicken Windows Subscription Member ✭✭
edited November 30 in Errors and Troubleshooting (Windows)

Getting CC-501 error while updating Fidelity accounts. Was able to update the day before.

Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @anh6870,

    Thank you for sharing your experience, and I am happy to help!

    Check out this Support Article we have for CC-501. It suggests waiting 24 hours and trying again. If the steps in the article do not resolve the issue, please contact Quicken Support directly for further assistance.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • JedWare
    JedWare Quicken Windows Subscription Member ✭✭

    Same issue. Will wait 24 hr.

  • mvwabc
    mvwabc Quicken Windows Subscription Member ✭✭✭

    Same issue.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for reporting this issue.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem> Send to Quicken from within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    Let me know once your log files have been submitted so I can add them to the ticket.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • emhamiltn
    emhamiltn Quicken Windows Subscription Member ✭✭✭

    Same problem!!! 😒

    - Quicken user since 1992 (back in the good old DOS Version days)

    - I don't use Cloud Sync, Mobile & Web, Bill Pay/Mgr, Budgeting, Tax Planner

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @emhamiltn,

    Thank you for adding to this discussion.

    If you would like to aid in the investigation of this issue, please go to Help>Report a Problem>Send to Quicken, and let me know once you have, so I can add you to the ticket.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • emhamiltn
    emhamiltn Quicken Windows Subscription Member ✭✭✭
    edited October 30
    https://community.quicken.com/discussion/comment/20518394#Comment_20518394

    As of a few minutes ago when I checked, this problem seems be resolved for me

    - Quicken user since 1992 (back in the good old DOS Version days)

    - I don't use Cloud Sync, Mobile & Web, Bill Pay/Mgr, Budgeting, Tax Planner

  • emhamiltn
    emhamiltn Quicken Windows Subscription Member ✭✭✭

    No longer working . . . AGAIN!

    - Quicken user since 1992 (back in the good old DOS Version days)

    - I don't use Cloud Sync, Mobile & Web, Bill Pay/Mgr, Budgeting, Tax Planner

  • JedWare
    JedWare Quicken Windows Subscription Member ✭✭

    Yep. Still not working for me.

  • DisplacedHoosier
    DisplacedHoosier Quicken Windows Subscription Member ✭✭✭✭

    CC-501 for me…

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks for taking the time to report this!

    This is a known issue that has been escalated internally and our teams are working to resolve this as quickly as possible, though we do not have an ETA on resolution at this time. While the issue remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories