REOPENED 11/3/25 One Step Update Slowness / Error CC-501/FDP-101

Quicken Anja

UPDATE 11/1/25:

We have released a fix for our aggregation service which should resolve latency and errors when updating investment accounts. We are monitoring this issue, however, all services are recovering, and the errors appear to be resolved.

If you continue to experience errors when updating accounts, you may need to reset these accounts.

Quicken for Mac: please follow the instructions here to deactivate and reactivate your accounts.

Quicken for Windows: please reset your accounts with these instructions:

1. In Quicken for Windows, click on the Tools menu, then Account List
2. Find the impacted account(s), and click Edit
3. On the Online Services tab, click Reset Account

Thank you for your patience while we fixed this issue—

__________________________________________________________

We are receiving reports of customers on Quicken for Mac and Quicken for Windows experiencing slowness and/or error CC-501/FDP-101 when performing a One-Step Update/updating online accounts.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!

Quicken Kathryn

UPDATE 10/31/25:

Issues observed this morning with OSU slowness and errors have resolved.

If you continue to see errors in your accounts in Quicken for Windows, you may need to reset your accounts to clear the errors. You can do this by:

1. In Quicken for Windows, click on the Tools menu, then Account List
2. Find the impacted account(s), and click Edit
3. On the Online Services tab, click Reset Account

We appreciate your patience and understanding as our team worked to resolve these problems as quickly as possible.

Quicken Kathryn

UPDATE 11/1/25:

We are again observing increased errors and latency with investment accounts in Quicken for Windows and Quicken for Mac. Yesterday, we believed that we identified the root cause of the issue with one of our providers, however, fixing this did not resolve the issue.

This morning, we have identified another potential cause in our aggregation service, and we believe this is the cause of recent issues. We are fixing this now, and hope to have a resolution shortly.

We apologize for this recurring issue, and are working to fix this, and prevent it from happening again.

Quicken Kathryn

UPDATE 11/1/25:

Some users are still reporting slowness and errors when updating their accounts. We are continuing to troubleshoot the issue.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

We will update this thread as more information is available.

Quicken Kathryn

UPDATE 11/1/25:

We have released a fix for our aggregation service which should resolve latency and errors when updating investment accounts. We are monitoring this issue, however, all services are recovering, and the errors appear to be resolved.

If you continue to experience errors when updating accounts, you may need to reset these accounts.

Quicken for Mac: please follow the instructions here to deactivate and reactivate your accounts.

Quicken for Windows: please reset your accounts with these instructions:

1. In Quicken for Windows, click on the Tools menu, then Account List
2. Find the impacted account(s), and click Edit
3. On the Online Services tab, click Reset Account

Thank you for your patience while we fixed this issue—

Quicken Kristina

RESOLVED 11/1/25

This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

Thank you!

Quicken Alyssa

REOPENED 11/3/25

This alert has been reopened because customers are still impacted by this issue.

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!