Quicken Deluxe for Mac cannot connect to Citibank or Citibank Costco credit card

TheDoctorIsIn

I have had this problem since 10/27. Tried disconnecting and reconnecting, same error message that says unable to connect. Norton firewall off. Error says error downloading information, try again later. Have a disconnected account and am unable to add it back. Thanks.

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Quicken Alyssa

Hello @TheDoctorIsIn,

Thank you for sharing your experience.

After reviewing your connections internally, it appears you are receiving an FDP-350 with Citi Cards.

Please do the following:

1. Save a Backup. Steps can be found in this article if needed.

2. Disconnect ALL Citi accounts in Quicken. Here are the steps on how to do that.

3. Revoke Quickens Third-Party Access from the Citi website.

4. Add accounts back into Quicken

Once back in Quicken, you will want to make sure you choose the "LINK to existing" option for any of the accounts that were already in Quicken.

Let me know if this resolves your issue.