CC-501: AMEX and Chase

Sparksnorthern

I see the public bulletin regarding issues connecting to AMEX, but I receive the same cc-501 when trying to connect to Chase. Have tried resetting accounts, am able to log into my bank when prompted, but then Quicken comes back saying unable to connect.

Quicken Alyssa

Hello @Sparksnorthern,

Thank you for sharing your experience.

After reviewing your connections internally, I can confirm that you are getting an FDP-401 with American Express. This is a Known Issue, as you mentioned.

As for Chase, I do not see any errors on our end. It shows the last connection attempt was on 11/1/25.

If possible, can you share a screenshot of the error message you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you.

Sparksnorthern

This is what I received

Sparksnorthern

https://community.quicken.com/discussion/comment/20521078#Comment_20521078

Hi Alyssa - no change on my side. Still CC-501 for Chase. AMEX today now shows CC-903

Sparksnorthern

https://community.quicken.com/discussion/comment/20521078#Comment_20521078

Issue still persists with same error messages with Chase bank

Quicken Alyssa

@Sparksnorthern,

Thank you for following up!

Can I have you go to Help>Report a problem>Send to Quicken, form within your Quicken software, to send over your log files?

I am still unable to see any errors on our end, so log files will help us dig a little deeper into this. Let me know once you have sent them, and I will take a look.

Thanks again!

Sparksnorthern

https://community.quicken.com/discussion/comment/20521796#Comment_20521796

Ty Alyssa - submitted! I did it immediately from the One Step Update popup

unosan

Is there any status on the Known Issue? The last update was 10.21.

Quicken Alyssa

Hello @unosan,

Thank you for adding to this discussion.

No, there are currently no further updates on this issue. It is still open and actively being worked on. We do not have an ETA for resolution. Any updates/changes to the status of this alert will be added here. Please bookmark it to stay up-to-date.

Thank you!

Sparksnorthern

https://community.quicken.com/discussion/comment/20522574#Comment_20522574

Good morning Alyssa, AMEX updated for me this morning. Hopefully this issue is in the rear view.

Chase still has not updated in weeks.

Quicken Alyssa

@Sparksnorthern,

Thank you for following up to let us know that AMEX is now downloading for you. Very happy to hear that.

As for Chase, I think I have been working with you in another thread in regard to that lingering issue. We can continue that troubleshooting over there.

Thanks again.

Sparksnorthern

This thread can be closed.

Quicken Alyssa

@Sparksnorthern,

Thank you for the update.

We leave threads open for 30 days, in case the issue returns or someone else wants to jump into the discussion.

So, if it receives no more replies after the one I am currently writing, it will be closed on Christmas Eve.

Thanks again.