CC-501: AMEX and Chase

Sparksnorthern
Sparksnorthern Quicken Windows Subscription Member ✭✭
edited November 10 in Download, Add/Update Accounts (Windows)

I see the public bulletin regarding issues connecting to AMEX, but I receive the same cc-501 when trying to connect to Chase. Have tried resetting accounts, am able to log into my bank when prompted, but then Quicken comes back saying unable to connect.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Sparksnorthern,

    Thank you for sharing your experience.

    After reviewing your connections internally, I can confirm that you are getting an FDP-401 with American Express. This is a Known Issue, as you mentioned.

    As for Chase, I do not see any errors on our end. It shows the last connection attempt was on 11/1/25.

    If possible, can you share a screenshot of the error message you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you.

    Quicken Alyssa

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  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭
    quicken1.JPG quicken 2.JPG

    This is what I received

  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20521078#Comment_20521078

    Hi Alyssa - no change on my side. Still CC-501 for Chase. AMEX today now shows CC-903

  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20521078#Comment_20521078

    Issue still persists with same error messages with Chase bank

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Sparksnorthern,

    Thank you for following up!

    Can I have you go to Help>Report a problem>Send to Quicken, form within your Quicken software, to send over your log files?

    Help>Report a problem.png

    I am still unable to see any errors on our end, so log files will help us dig a little deeper into this. Let me know once you have sent them, and I will take a look.

    Thanks again!

    Quicken Alyssa

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  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20521796#Comment_20521796

    Ty Alyssa - submitted! I did it immediately from the One Step Update popup

    report a prob.JPG
  • unosan
    unosan Member ✭✭✭
    edited November 14

    Is there any status on the Known Issue? The last update was 10.21.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @unosan,

    Thank you for adding to this discussion.

    No, there are currently no further updates on this issue. It is still open and actively being worked on. We do not have an ETA for resolution. Any updates/changes to the status of this alert will be added here. Please bookmark it to stay up-to-date.

    Thank you!

    Quicken Alyssa

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  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20522574#Comment_20522574

    Good morning Alyssa, AMEX updated for me this morning. Hopefully this issue is in the rear view.

    Chase still has not updated in weeks.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Sparksnorthern,

    Thank you for following up to let us know that AMEX is now downloading for you. Very happy to hear that.

    As for Chase, I think I have been working with you in another thread in regard to that lingering issue. We can continue that troubleshooting over there.

    Thanks again.

    Quicken Alyssa

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  • Sparksnorthern
    Sparksnorthern Quicken Windows Subscription Member ✭✭

    This thread can be closed.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Sparksnorthern,

    Thank you for the update.

    We leave threads open for 30 days, in case the issue returns or someone else wants to jump into the discussion.

    So, if it receives no more replies after the one I am currently writing, it will be closed on Christmas Eve.

    Thanks again.

    Quicken Alyssa

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