Stock split pricing goes back 1 full year

Question

DODGX split 16:1 on Oct 27.  Friday split, Monday new price quote.  However Quicken has decided that the price split now occurs on every friday for the past year and accurate price reset on each Monday  so my graph looks saw toothed. Oct 27 and onward is fine. Price rebuild does not work regardless of what feature box is unchecked.  any ideas.  Quicken help says its Vanguards fault [of course]

Jon · Answer

I suspect if you go back further you'll find an incorrect price at the end of each month for the 4 years prior to the weekly incorrect prices. That's the pricing info you normally get from Quicken when setting up a new security - each business day for the last month, then each Friday for the 11 months prior to that, then the last business day of the month for the 48 months prior to that. I don't know why it would re-download all of that after a split, especially when the split-adjusted prices are not what you want for securities you held prior to the split.

James CA · Answer

I have a similar problem with three Dodge and Cox securities.  In addition to the above mentioned problem, the security prices for the split stocks in the month prior to the split are all calculated based on the after-split price.  So the prices are incorrect the entire month prior to the split as well as each weekend for the year prior.  I contacted support who couldn't help beyond submitting a report.  I also reported the issue via the "Report a problem"  on the Quicken app.  (BTW, I only enter transactions manually rather than downloading transactions.)  Deleting and re-entering transaction didn't change anything.

Quicken Kristina · Answer

Thank you for your reply,

For further assistance, I recommend contacting Quicken Support directly, since they have access to tools we can't access on the Community, and they're able to escalate the issue as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!