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Too many Quicken Classic issues?

eprz36

Hey there,

I just purchased Quicken Classic Business and Personal and tried to set up my Discover accounts but there is an ongoing issue with connecting them with no ETA of resolution... I was excited to get started using Quicken, but looking at all entries and alerts regarding connectivity issues, I'm wondering if I made a mistake and should pursue a refund to get something more reliable?

Any longtime users care to comment?

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skier1226

I've used Quicken for over 30 years — haven't seen anything like this - my accounts are now a mess!

RalphC

I'm not experiencing any issues with my Discover account. You've probably got a corrupt data file. I'd try restoring a known-good file.

Chris_QPW

What kind of problems are you having? Error messages? Or other details? That would be the first step on trying to find a solution. Note you have 30 days to decide or get a refund.

As for no ETAs Quicken Inc never gives ETAs that isn't an indication that problems don't get resolved, it is an indication that they don't want to promise a date that might be out of their control to hit.

Quicken supports over 15,000 financial institutions and 100s of thousands if not millions of users, at any given time there will be problems with some combination of these, and mostly people come here to complain about such problems and as such it should be expected to see them reported here.

There is also a basic problem that there isn't any standard that all the financial institutions use for downloading transactions and some financial institutions do a better job at supporting this than others.

On top of all of this several major financial institutions are changing their connection method and there have been a lot of growing pains because of it.

I have been using Quicken since 2010. My focus on the first couple of years was learning the best practices, from the experts and SuperUsers of this community. I learned what to do and most important what not to do - avoiding features that are more fragile. I may encounter an issue once a year and I have learned to resolve them.

There are areas that are out of our control: Recently Fidelity made changes to their connection with Quicken which has caused havoc! Fidelity did this, not Quicken. This requires Fidelity to address them and Quicken to adjust or react accordingly which will take time. Lucky me I don't have Fidelity. There are other such examples and they will happen again in the future.

tried to set up my Discover accounts but there is an ongoing issue with connecting them with no ETA of resolution

I have no issues with Discover and all is working fine for me.

I'm wondering if I made a mistake and should pursue a refund to get something more reliable?

Only you can determine that based on how much you want to invest in learning the intricacies of this complex product and avoiding the fragile features. I have been trouble-free for almost two years. Depending on your needs, you may find out that there is nothing out there that has the rich features of Quicken - unfortunately there is no comparable competition. But there are other web-based products with less features.

Sparksnorthern

https://community.quicken.com/discussion/comment/20522846#Comment_20522846

It's pretty baffling, honestly. I've been using it for 10 years, and truly, it's never been this bad. It's been over a 2 week stretch.

For all of the money they're getting for their cloud revenue, this is turning nonsensical. This isn't ERP and it isn't rocket science. The developers hired should be more than capable to resolve these issues considering the commercial revenue stream they're getting from us now.

There has to be some sort of credit for customers for this.

mmpunch

I've used Quicken for Windows over 35 years, and extremely happy with it. No issues with Discover at the moment. Occasional hickups do occur, but are usual resolved to my liking.

davidmarketing

I agree with @Chris_QPW - I have been using Quicken for over 30 years and it's been pretty good and mostly stable over the years. It's definitely not perfect but I think it's a great product. I don't use the cloud features as I still think that has many issues and my data file has some issues from the 90s when they did a "file conversion" every year. I assume this is causing issues with the cloud which was not a thought in the 90s.

There has been a lot of issues since September when the protocols changed. The biggest issue is that Quicken doesn't own the banks and people at the banks make changes without thinking or caring about Quicken. Quicken sets up protocols for the banks to follow but the banks don't have to follow. So, they have to "work" with the banks to have the data work together. The biggest leverage Quicken has is the # of users.

I currently have issues and hoping they do get worked out. I also notice that Quicken hasn't released a software update in a while so it seems like they are doing more testing before releasing updates.

David

mmpunch

https://community.quicken.com/discussion/comment/20522934#Comment_20522934

Please see the comments about number of users, and number of financial institutions. You can also call annually, as I do, and negotiate renewal pricing with them.

Mike Brugler

I've been using Quicken for over 30 years, as well. Like with Microsoft, I have a love hate relationship with them. Quicken is mostly good, but occasionally horrible. I think they don't give ETA's for their resolutions to problems is because they alway take a very long time to come up with the resolution. I've been waiting over 2 months for them to fix the connectivity with Netspend. It was fine for years, now nothing. Not even an error code. After 30 plus years, it's too late to try to learn a new product.

rfsinten

@skier1226 Long time Quicken user also and can confirm two things: 1) never had problems like those occurring since this summer; and, 2) I am also having Discover problems.

What I'm seeing with Discover (error: CC-501) is disheartening because in the "What you should know" section of the error message it says, "…, but we are facing an unknown error. Do not contact Discover for assistance they cannot fix this problem. Please try again in a few hours."

So far, in Quicken hours "a few hours" means six and one-half days.

Mike Brugler

Quicken needs to change their name. There's nothing quick about them.

skier1226

I spent over an hour today on the phone with Quicken, very nice, but in the end they deleted my checking account which had over 14 years of history!!! I had to revert to a backup file — and now nothing will update! I try to "add new account" , select my bank — and nothing comes up…… WOW - I'm so shocked by this. I have no idea what I will use — I guess just my bank - but I really loved being able to categorize expenses and also relied on the history many times.

Chris_QPW

https://community.quicken.com/discussion/comment/20523508#Comment_20523508

You need to deactivate the account before using Add Account and linking to the existing account in Quicken.

skier1226

Yes I am trying to do that — but it won't allow it.

skier1226

Actually what I meant was I have deactivated all accounts with the bank — now it just doesn't update them and when I try to add again - it comes up with a blank screen.

skier1226

Ok so that's weird — but I just did one step update - and all accounts show up as going online to be updated. It didn't update anything but at least it went back online.

ljb1493

Been using Quicken for 18 years. Generally the product has strong functionality. Performance is lacking with several years of history in the file (they need to review their database indexing). Of late, it seems more nuisance bugs are introduced than fixed with each release.

C'Mon Quicken fix those bugs….