Quicken won't update 2 separate AMEX accounts

jhowin

My wife and I have 2 separate AMEX accounts, and until recently both updated just fine using One Step Update, but recently Quicken will only recognize one account. Does anyone know of a work around for this?

RalphC

First troubleshooting step is to try Resetting the accounts. If that doesn't work, try deactivating and reactivating the accounts.

jhowin

I tried deactivating both and then reactivating to no avail.

Lance W.

I assume you and your wife are setup on the American Express account. If so, things changed a while back. One of you will need to be on American Express and the other on American Express - Delegate.

Be forewarned, multi-factor is broken on the Delegate account and has yet to be fixed by Quicken/American Express. You will be prompted to enter a code every time you update the Delegate account.

Quicken Alyssa

Hello All,

Thank you to those of you who have added to this thread.

@jhowin,

I do have some follow-up questions for you.

• Are you seeing any error codes?
• Are your accounts and your wife's accounts managed under one set of credentials or two sets?
• Is the problem you are seeing that if you connect one account, it disconnects the other?
• Or is it that one of the accounts is not available to be authorized?
• Does the account show up during the authorization process, but Quicken doesn't bring it over?

The more details you can provide, the better.

Thank you.