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Quicken won't update 2 separate AMEX accounts

jhowin

My wife and I have 2 separate AMEX accounts, and until recently both updated just fine using One Step Update, but recently Quicken will only recognize one account. Does anyone know of a work around for this?

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RalphC

First troubleshooting step is to try Resetting the accounts. If that doesn't work, try deactivating and reactivating the accounts.

jhowin

I tried deactivating both and then reactivating to no avail.

Lance W.

I assume you and your wife are setup on the American Express account. If so, things changed a while back. One of you will need to be on American Express and the other on American Express - Delegate.

Be forewarned, multi-factor is broken on the Delegate account and has yet to be fixed by Quicken/American Express. You will be prompted to enter a code every time you update the Delegate account.

Quicken Alyssa

Hello All,

Thank you to those of you who have added to this thread.

@jhowin,

I do have some follow-up questions for you.

Are you seeing any error codes?
Are your accounts and your wife's accounts managed under one set of credentials or two sets?
Is the problem you are seeing that if you connect one account, it disconnects the other?
Or is it that one of the accounts is not available to be authorized?
Does the account show up during the authorization process, but Quicken doesn't bring it over?

The more details you can provide, the better.

Thank you.

Quicken Alyssa

@jhowin,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Alyssa

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!