Unable to renew subscription - "There was a problem with your payment"

dw4321

Hi All…

I'm using Quicken Classic Deluxe on Windows 10. The subscription expired a couple of days ago, and so I've been trying to renew it to continue using Quicken. However, I've tried using 2 different credit card and Paypal as payment for the renewal (through the 'Subscriptions' section of 'My Account' on the Quicken website), and in all cases I get the error message "There was a problem with your payment - Please try another payment method". I've tried through the Quicken application UI also, and get a similar error, and again a similar error if I try to update the card details directly through the 'Payments' section of the Quicken website.

I just tried to call the support phone number (+1 (650) 250-1900), but it won't connect.

Can anyone suggest how I can get my subscription renewed?

Thanks…

NotACPA

I'm not entirely sure what you've tried.

Have you tried the website? https://www.quicken.com/products/pricing-comparison-classic/

Quicken Kristina

Hello @dw4321,

Thank you for letting us know you're encountering this issue. Since this is a payment issue, please contact Quicken Support directly for assistance. Phone support was unavailable earlier due to an issue, but it should be available now. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

mshiggins

@dw4321 an alternative would be to buy from a retailer. There has been discussion on recent discounts for Quicken here:

https://community.quicken.com/discussion/7968219/black-friday-sales