Unable to renew subscription - "There was a problem with your payment"

Question

Hi All…

I'm using Quicken Classic Deluxe on Windows 10.  The subscription expired a couple of days ago, and so I've been trying to renew it to continue using Quicken.  However, I've tried using 2 different credit card and Paypal as payment for the renewal (through the 'Subscriptions' section of 'My Account' on the Quicken website), and in all cases I get the error message "There was a problem with your payment - Please try another payment method".  I've tried through the Quicken application UI also, and get a similar error, and again a similar error if I try to update the card details directly through the 'Payments' section of the Quicken website.

I just tried to call the support phone number (+1 (650) 250-1900), but it won't connect.

Can anyone suggest how I can get my subscription renewed?

Thanks…

Quicken Kristina · Answer

Hello @Clyde Lok,

Thank you for reaching out.  Unfortunately, we are not able to assist with payment issues through this channel.  For assistance making a payment, I recommend that you contact Quicken Support directly by phone.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

Clyde Lok · Answer

"There was a problem with your payment - Please try another payment method".

I have the same payment problem and have tried using 3 South African credit cards and 2 UK cards - always "error - please check your info and try again…"

Never had this problem over the last 26 odd years - surely someone at Quicken can attend to this ASAP

mshiggins · Answer

@dw4321 an alternative would be to buy from a retailer. There has been discussion on recent discounts for Quicken here:

https://community.quicken.com/discussion/7968219/black-friday-sales