Citibank reporting connection problems

Randy45

I'm running Premier R65.17 and for the last two days have been unable to connect to my Citibank accounts when doing an update. I'm wondering whether the problem is common or if there is any indication of a solution. Over time I seem to have frequent problems with Citibank connectivity.

Quicken Anja

Hello @Randy45,

Thanks for reaching out!

I checked on our side, and I’m not seeing any internal errors occurring for your Citibank connection—the connection appears as though it's connecting successfully.

To better understand what’s happening, could you please provide more details and tell us exactly what is happening? It would also be helpful to share a screenshot of what you're seeing during the update. Be sure to redact any personal or account information before posting.

If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Once we can see what you're seeing, we'll be able to narrow things down and guide you toward next steps.

Thank you!