Splits entered on Mobile app do not sync to Desktop

Steve McKeever
Steve McKeever Member ✭✭
edited November 29 in Errors and Troubleshooting (Mobile)

I enter splits on a transaction to show different categories on Quicken Mobile for iPhone (latest version) then open Quicken (version R64.35, Build 27.1.64.35) on my PC and sync. The transaction shows up in the Desktop version, but none of the splits and there is no category at all listed for the transaction. How about fixing this, Quicken, or tell me how to fix it if I am doing something wrong!

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Steve McKeever,

    Thank you for letting us know you're seeing this issue. This issue has already been reported to our teams for further investigation and resolution. To help with the investigation, in your desktop Quicken program, please navigate to Help>Report a Problem and send a problem report with log files attached. Please include samples of transactions that should be splits, but did not sync properly to the desktop (date/payee/amount) in the description of the issue.

    Report a Problem QWin.png

    Please let me know once you've sent the problem report!

    Thank you!

    (CTP-15094)

    Quicken Kristina

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