CC-501 Error with CIT Bank Online

Dave526

CC-501 error with CIT Bank Online showed up yesterday, still failing today. I've sent a report to support with logs, etc.

Quicken Anja

Hello @Dave526,

Thanks for reaching out!

A CC-501 error appears when Quicken can’t connect to the financial institution to pull new transactions. This is most often caused by something on the bank’s side preventing the connection from completing, rather than an issue within Quicken itself.

If the error continues after waiting 24 hours, reaching out to Quicken Support is the next step, as they may need to review your logs and escalate the issue.

Please refer to this support article for the full details on this error.

Thank you!

jtmn

Same problem here. No problem with login to Cit Bank but cc501 error from Quicken.

TrishTheEditor

Same problem. I've tried yesterday and have tried again today, >24 hours later. Still the CC501 error. I need this info now, not days later.

jtgdc

Issue persists. Now the third day.

blubkeman

Same error on my end. 3 full days and counting. Have reached out to CIT Bank, with no success. Current error code: CP_SERVER_ERROR (request-body-field). Will give it another day or so, then go through Quicken reporting process (logs etc.). No issue logging in directly to CIT Bank website or app. Quicken Mac user.

Joe Gr

same here for third day. Cannot connect to my account at CIT Bank.

Quicken Alyssa

Hello All,

Thank you all for reporting this issue.

Can I please have you all go to Help>Report a problem, from within your Quicken software, and Send to Quicken?

Mac:

Windows:

This issue has been reported, and your log files will help the investigation. Once you have sent them over, let me know so I can add them to the ticket.

Thank you!

[CBT-941]

cdub1955

I am having the same issue, 3 days now…cc-501 error at CIT.com. No issue logging into CIT Bank directly.

Dave526

I sent my log files before my initial posting…

Quicken Alyssa

@Dave526,

Yes, I saw both you and @Joe Gr had submitted your logs already.

Thank you for that, and they were added to the ticket.

Thanks again!

algee99

@Quicken Alyssa

Been having the same issue with CIT Bank transaction downloads for a few days now.

I just reported the same issue to support with my logs. Please add them to the ticket.

Thx

Jeff 391

For the past 2 days I'm have these errors. I deactivated the account and still occuring.

Quicken Alyssa

Hello again,

@algee99,

I have added those to the ticket. Thank you for sending them over!

@Jeff 391,

Thank you for sharing your experience. I have merged your post into this existing thread of users having the same issue as you.

If you would like to contribute to the investigation, please go to Help>Report a problem>Send to Quicken.

This will enable you to send your log files over to us. Let me know once you have, so I can add them to the ticket.

Thank you!

blmatthews

Still happening for me too. Reported a problem from within Quicken yesterday, has been happening since Friday.

Scott B

Same. 3rd day this is still happening. Will send logs as requested & please add to ticket.

Quicken Alyssa

Hello @blmatthews & @Scott B,

Thank you both for sending that information over.

I have added you both to the ticket.

Thanks again!

Quicken Kristina

Hello All,

We now have a Community Alert that you can use to track the status of this issue. To be notified of any updates, once available, please bookmark the alert linked below:

https://community.quicken.com/discussion/7968717/new-11-30-25-cit-bank-cc-501-cp-server-error

Thank you!

(Ticket #12076097)

Doug

About one week ago, I could no longer update my account with CIT bank online. When I included it in my OSU, it would never update. When I took it out of my OSU, and tried to update it individually, it would not update. Then I did a refresh of the account. Now, when I try to "reconnect" it to Quicken, it "spins" for a few minutes and then I get a CC-501 error telling me to try again in a few hours. This has gone on for a week. According to the error message, I should not call CIT Bank, so it must be a Quicken error.

Please let me know how to successfully reconnect and download transactions for CIT bank online.

Quicken Alyssa

Hello @Doug,

Thank you for sharing your experience.

I have merged your post with this existing thread. The CC-501 you are seeing with CIT Bank Online is now a Known Issue. Please bookmark the alert to stay updated on progress/changes as they occur.

Thank you!

cdub1955

4th day…still CIT bank access fails in Quicken…

S. Weston

I notice that Quicken is not using the bank hosted log in (Express Web Connect Plus). Even after deactivating the online connection, attempting to reconnect does not use the bank hosted EWC+ log in screen, but rather asks for username/password only. There is no attempt at the required SMS MFA request and so it just times out. No EWC+ likely the issue. I just tried connecting via eMoney and another platform and they had no issue connecting to CIT via EWC+ login.

bmooreQ

add my name to the list. Going on almost a week with cc-501 error. Have submitted logs and screenshot. No problem accessing CIT via web or mobile apps. No go with Quicken. Not good.

Quicken Anja

Hello All,

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

Roger Kint

Same problem, still exists for me for the last week

cboot

Same issue here. Report has been uploaded if needed

Quicken Anja

Hello @Roger Kint & @cboot,

Thank you both for chiming in!

This issue has been escalated internally, though we do not have an ETA on resolution at this time. Please refer to to this Community Alert for any and all updates and information.

We appreciate your patience!

Dave526

The issue appears to have been resolved - transactions downloaded successfully on 4 Dec 2025.

mvco

I tried yesterday to reset my account. Nothing happened, other than removing the online access. When I try to add account, as prompted, all I get is a blank screen. I wish I would have waited and not tried to reset.

Doug

I was able to reestablish my connection today with CIT Bank Online. It took maybe three minutes to "find" the account. I then linked to my existing account and it downloaded transactions. Again, it took another two to three minutes to do this, but … it worked! I then ran a OSU including CIT Bank Online, and all seemed to go normally. I'll continue to monitor and report back here if there is a continuing issue.

Thanks!

algee99

It's working for me this morning. I didn't have do anything, no online reset or deactivate/reactivate etc.