Citi Card Transactions Not Downloading

Jeff Han

Running Windows, Quicken Classic Premier - receiving error message "the associated accounts can't update right now. We're investigating the issue" for about a month now. I've deactivated, reactivated, and linked back…still no resolution. Any thoughts

[Edited-Readability]

Quicken Alyssa

Hello @Jeff Han,

Thank you for sharing your experience with us.

Is this what you are seeing?

If so, this is a known issue, and we are currently working to resolve it.

I am curious, what types of accounts are you updating? You could try connecting to a different instance of Citi, like Citi Cards, or Costco Anywhere Visa Card by Citi…

Let me know how it goes!

[CTP-14158]

BillB533

Citi Best Buy also doesn't allow online set-up. Issue have been going on for months

Quicken Alyssa

Hello @BillB533,

Thank you for adding to this discussion.

As far as I can tell, there were issues with Best Buy earlier this year, and those have since been resolved. Can you tell me specifically what issues you are seeing when trying to add/update your Best Buy accounts?

• Are you receiving any errors?
• So accounts update successfully, but no transactions download?
• Is the Best Buy account not available to authorize for use in Quicken?

The more information you can provide, the better!

Looking forward to your response!