UPDATED 12/9/25 Bank of America Reconcile Balance Includes Pending Transactions

Quicken Alyssa

We’re aware of an issue where some customers may see an incorrect Online Balance in Quicken when reconciling accounts. This can occur when the financial institution has transactions in a “processing” or pending state that are not included in the data sent to Quicken, causing the online balance to appear higher than expected.

Our current understanding suggests the financial institution may be omitting pending transactions or providing an inaccurate online balance, which prevents reconciliation from completing correctly.

Our teams are aware of and investigating the issue. There is currently no ETA as to when this issue will be resolved.

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Thank you.

[Ticket#12082304/CTP-15397]

Quicken Alyssa

UPDATE 12/9/25

We don’t have an estimated timeline for a resolution, but our teams are actively working to address the issue.

We apologize for the inconvenience and appreciate your patience.

Thank you!