Quicken R65.17 update enabled Quick Pay for some accounts[Edited]

dfkent

I run Windows 11 and Quicken Desktop Subscription (R65.17) app. I always pay my bills manually and use the Bills & Income planner as a reminder as to when my bills are due. After the most recent update to Quicken, my USAA credit card accounts now show Quick Pay in the Actions button.

I do not want Quick Pay enabled. I looked at previous posts, but none of the actions mirror my current issue. Yes, I use Express Web Connect+ to connect to USAA and have been using this method for a number of years. Nevertheless, I have always paid my bills manually and have no desire to do it any other way.

As you can see below in the two Account Details windows, I do not have any automatic bill pays nor bank pays set up for these accounts.

So my question is this, how do I stop the Quick Pay option for these accounts? They are screwing up my checkbook.

Thank you for your time and effort.

[Edited-Screenshots]

dfkent

Hello @UKR,

After deleting the bills, Quicken pops up a notice stating there bills from my connected Online Accounts.

If I select to add those bills, they automatically become Quick Pay bills. So, I deleted the bills again and I added them as manual bills and all is right with the world again.

Thanks!

Don

Quicken Alyssa

Hello @dfkent,

Thank you for sharing your experience. Definitely a strange thing to have happened. I have never seen this happen before.

I have some follow-up questions.

• Had you set up Quicken Bill Manager in the past?
• After the update, did you receive any prompts about these accounts/bills?
• Did you have these added as online bills before the update, or were they manual bill reminders?
• If you click the little dropdown arrow next to the Quick Pay button, are you able to select an option to unlink?

Looking forward to your response.

dfkent

Hello Quicken Alyssa,

In answer to your questions, I had set up Bill Manager in the past, but I did not use it for long. I believe I did not care for the service. After the update, I did not receive any prompts concerning these accounts. I had originally added these accounts as manual bill reminders years ago before the update. When clicking the dropdown arrow, there is no option to unlink from Quick Pay.

After reading some of the support articles, I'm thinking since I connect to my bank via Express Web Connect +, that may have some impact into this issue (I could be wrong).

Thank you,

Don

dfkent

Hello ,@Quicken Alyssa

In answer to your questions, I had set up Bill Manager in the past, but I did not use it for long. I believe I did not care for the service. After the update, I did not receive any prompts concerning these accounts. I had originally added these accounts as manual bill reminders years ago before the update. When clicking the dropdown arrow, there is no option to unlink from Quick Pay.

After reading some of the support articles, I'm thinking since I connect to my bank via Express Web Connect +, that may have some impact into this issue (I could be wrong).

Thank you,

Don

UKR

To get rid of these two Signature Visa entries, have you tried clicking "Delete biller"? That should take care of them.

dfkent

Hello @UKR,

After deleting the bills, Quicken pops up a notice stating there bills from my connected Online Accounts.

If I select to add those bills, they automatically become Quick Pay bills. So, I deleted the bills again and I added them as manual bills and all is right with the world again.

Thanks!

Don

Quicken Alyssa

@dfkent,

Thank you for following up and letting us know what worked to resolve the issue.

If you need more help, don't hesitate to reach back out.

Thanks again!