Citibank Costco credit card balance discrepancy

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This discussion was created from comments split from:

Citibank Costco Visa Card online balance incorrect in Quicken

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bushmills

@Quicken Kristina - I just started having this issue last week with different online vs ending balance with downloads of Citibank Costco credit card. I do a weekly download update of all accounts and I thought it might correct itself with this week's download but it hasn't. The different amount is the last statement payment made which does show up on the register in Quicken and online.

May I assume this issue is occurring/persisting for others as well? Please let me know if I need to submit a formal help request. Thank you.

Quicken Kristina

Hello @bushmills,

Thank you for letting us know you're also seeing an issue. To clarify, is the problem transaction still showing as pending on the financial institution website? Your post indicates that you are seeing the transaction in your register. Is the transaction downloaded/cleared, or is it a manual/uncleared transaction? Do you have any missing or duplicate transactions?

I look forward to your reply!

bushmills

@Quicken Kristina Nothing is pending on the Citibank website. What I've been seeing with the weekly download is a pop up window that has transactions listed with a green checkmark indicating cleared. These are all valid transactions. The difference between the cleared balance and the statement ending balance is the amount of the payment transaction (also cleared) on 11/8/25. All transactions from 11/7/25 have been downloaded, appear to be cleared but are not being accounted for in Quicken with a resulting difference between the online balance and the Quicken ending balance in the amount of the payment transaction from 11/8. I hope that makes sense; please let me know if you need clarification and thanks for your help. Although I'm a decades long Quicken user I'm not an expert user, probably since I just use it for record keeping.

Quicken Kristina

Thank you for your reply,

To clarify, do the transactions from 7 November add up to the 8 November payment? Is it the ending balance that's incorrect, or the online balance that's incorrect? You mentioned that the balance is off by the amount of the 8 November payment. Is that off too high (as though you paid twice) or off too low (as though you didn't pay)?

Thank you!