Paychecks are entering automatically but are set as a reminder.

Randy W

I have a problem that started within the past three months or so. It was confusing at first but finally have narrowed down to what is happening. My paycheck is set as a reminder. However, on the due date it enters as a split transaction while the reminder awaits attention as a paycheck. Even if I enter the reminder in advance when my company provides advance notice of payroll transaction. On the due date the split transaction enters again creating a duplicate and causing the confusion.

I noticed several other reports of this issue. Most were closed without providing the solution. One was closed after asking the user to turn in a ticket and provide a cleansed data file.

What is the solution?

Randy W

I just realized one more thing that I missed… the split transaction is entering as a payment and not as a deposit.

Quicken Kristina

Hello @Randy W,

Thank you for reaching out! The issue you describe sounds like the issue described in this earlier discussion:

https://community.quicken.com/discussion/7965916/paycheck-transaction-shows-as-payment-after-onestep-update

Is this the same as the issue you are encountering? If so, then to help investigate the issue, please navigate to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

If the issue you're seeing is different, then please provide more details exactly what is happening. A screenshot of the issue (with any personal information redacted) would also be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response!

(CBT-821)

ljb1493

Hey @Quicken Kristina , I already reported the issue in Sept using "Help → report…." and referenced my specific community post, which you shared above, containing detailed evidence of the problem and how to recreate it. It's no where to be found in the discussion - https://community.quicken.com/categories/alerts

Help me understand. How long does it take for an issue like this to make it onto the "Known Product Issues" list?

This projected balance issue is obviously not isolated.

Quicken Kristina

Hello @ljb1493,

Thank you for joining the discussion and for letting us know you sent logs!

Help me understand. How long does it take for an issue like this to make it onto the "Known Product Issues" list?

Not every known issue has a corresponding Community Alert. It's not a matter of time. It's a matter of how widespread an issue is, based on how many users are reporting the problem.

I hope this helps!