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Migrated from an iMac to a MacBook - Forced to sign in to Account and fails

Geo H

I am migrating a 2017 iMac running Ventura 13.7.8 using Quicken Classic Premier Version 8.3.3 to a 2018 MacBook Pro running Sequoia 15.7.2. Migration went fine using Migration Assistant. When I try to start up Quicken on MacBook it is forcing me to log into my account. When I use my login and password it says it is invalid. When I log into my account on my iMac, using the same login and password it works. This leaves me with no way to check out migration of Quicken since I can't even get it started.

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jacobs

You mention logging in twice, and I'm not clear what you're referring to in each instance, so perhaps you can clarify… You said "When I try to start up Quicken on MacBook it is forcing me to log into my account." Could you clarify what you mean by "log into my account." Are you being asked for a password as soon as you launch Quicken? Or does it open, and it's asking you to sign in to your Quicken.com account, like this:

And you are typing your Quicken ID (email address) and then password on the two different Macs, but the new one isn't working? That would be odd, since this is checking Quicken's server, and that should get the same result on both Macs. Or are you talking about something else?

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Oh, and how exactly are you launching Quicken on the new Mac? Quicken icon in the Dock? Or double-clicking your Quicken data file? The latter can assure that the new Mac is trying to open the correct data file if there might be more than one which transferred over. Do you know where your data file is located? On the old Mac, with Quicken running, click the red Q logo in the upper right, and select Show in Finder from the drop-down menu. The default location is:

Macintosh HD/Users/your user account/Library/Application Support/Quicken/
Documents/your file name.quicken

but you may have used it elsewhere on the old Mac. Wherever that location is on the old Mac, go to that same location on the new Mac. (If it's in the default location, in the Finder, hold down the Option key while pulling down the Go menu in order to select the Library folder; then navigate to Application Support/Quicken/Documents.) When you get there, verify that your Quicken data file is there, and then double-click it to launch Quicken.

Geo H

I select the icon on the doc and when it starts it immediately show me the window you mention above. When I enter my password it tells me it is incorrect. Using the same process on my iMac I'm able to sign into my Quicken account. I migrated my Password manager and using the same credentials I can log in on my iMac but fail on my MacBook.

Located the path of my data file on the iMac but can't find it on my MacBook. But when I try to do that manually on my iMac I can find the data file either. You mention something about holding down the Option key and Go menu. What is that all about?

Geo H

My data file on my iMac is the standard location you mention but I can't find that doing it manually on the iMac either.

How do I do that on the MacBook finder window?

Geo H

I found the data file following you instructions using the GO menu. Located the data file click on it and a Quicken message appeared saying "Quicken cannot open the files until you have signed it" then "Click the Get Started button to sign in and set up Quicken". It sounds like I'm back to my original problem!

Geo H

Problem solved!!!

I have managed to get logged into my Quicken Account on my MacBook by using my original credentials. It showed my my data file and asked me to select it. I selected it and It went thru some process and then asked me for its password. I entered the password and the file opened showing the exact results I had on my iMac.

Thank you Jacobs for your instructions. They were invaluable.