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Sync Issues

Rick Milton

I'm having problems with Quicken and syncing. I've changed some scheduled transactions and when I sync, the old schedule comes back after I sync. It appears that the scheduled transactions are coming back from the cloud sync, instead of updating the cloud with the new scheduled transactions.

Hopefully I'm making sense with this.

I have no idea what to do! Can I delete the cloud sync somehow and start over? Is there something else I can do instead??

Thanks

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Windows

QWIN - Mobile/Web Sync

Mobile and Web Apps

Comments

Quicken Alyssa

Hello @Rick Milton,

Thank you for sharing your experience and reporting the issues you are seeing.

The issue you are describing could definitely be caused by data "getting stuck" and coming back from the cloud sync. To resolve this, you can Reset the Cloud.

Resetting your Cloud data will erase your synced account information stored on our servers. That same data will become immediately inaccessible on your mobile devices, and all of the alerts you've set up using these accounts will stop. No data will be deleted from your Quicken desktop data file.

Go to Edit
Select Preferences.
Click on Mobile & Web.
Click Reset your cloud data.
Type "yes" to confirm.
Click Reset.

Once it completes, check to see if the issue persists.

Let us know how it goes!

Rick Milton

I think that did it! Thanks so much.

I thought that is what I needed to do, but needed the reassurance.

Thanks

Quicken Alyssa

@Rick Milton,

Thank you for following up!

I'm happy that I could provide the reassurance you needed, and I'm glad to hear the issue is resolved. If you need more help, don't hesitate to reach back out!

Thanks again!