Download Banking Missing Payee

kenman38

Within the past week or two (December 2025), downloaded transactions for a checking account (Dearborn Federal Credit Union) using Direct Connect has no downloaded payee for me. I've tried refreshing sign-in, resetting the account in online services. I noticed this with One Step Update, and it continues to be a problem with the Update Now for the individual account register. My online bank access shows the same statement names as always, but the Quicken downloaded transaction is empty (verified when adding the downloaded payee to the register columns).

What's strange is that the Bills calendar is getting updated to mark scheduled bills as paid. Example, a transaction for Consumer's Energy is missing the payee, but it marks as paid a monthly bill for Consumer's Energy, and it properly categorizes as Utilities:Natural Gas. If the payee data was missing from the bank data feed, then I wouldn't expect Quicken to figure out the match to the scheduled bills calendar.

I've not changed any online services or download settings, at least not intentionally. I've been running validate/fix file rather frequently because of some memorized payee handling that's not doing what I'm expecting, and this validate file step reports no errors, all internal checks passed.

Not sure what else to review at this point.

Quicken Alyssa

Hello @kenman38,

Thank you for sharing your experience and reporting the issues you are seeing from your end.

Definitely a strange issue, considering Quicken still recognizes these and matches them with your upcoming bills. Unfortunately, we will be unable to see what exactly is occurring from the backend because the Direct Connect connection method that you are on uses the bank's servers, which we do not have access to.

Given that you have already checked the Downloaded Payee, confirmed it was empty, and that you are on Direct Connect, it would be best for you to reach out to the bank for assistance with this.

Let us know how it goes.