Why does Bills and Income keep reverting back to previous amounts on Bills due?

Kana

In my budget planning, I update my scheduled bills with actual amounts or delete the bill for the current month. The next day, I log in and the bills are back and/or have been updated with the planned amount. Also, occasionally, the bills completeley disappear and I have to create new ones.

The system seems a more unstable in the latest releases going back at least a year.

Quicken Alyssa

Hello @Kana,

Thank you for sharing your experience and reporting the issues you are seeing.

I am wondering if this could be something getting stuck in the cloud sync. Can I have you reset your cloud data?

To do this:

1. From the Edit menu, choose Preferences....
2. Choose Mobile & Web from the left-hand menu.
3. Click the blue Reset your cloud data link and follow the on-screen instructions to reset Cloud Sync.

Let me know if you still see issues with your reminders after completing these steps.

Thank you!

Quicken Alyssa

@Kana,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Alyssa

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!