Have you heard of or used Intuit Data Protection?

eschumacher13

I have used Quicken Deluxe for 12+ years. I've had a problem for several months with on one credit card downloading the same (incorrect) payee for transactions when I had not already entered the transaction in Quicken myself. Today, I did a Quicken online chat to see how to fix the issue, and they had an expert call me. He remotely logged in and it showed a QUICKEN 3032 DATA VERIFICATION LOG stating "Quicken security is not communicating with server. 11 links damaaged. Quicken files 58% damaaged. Further updates will lead to data corrupt or account suspension on permanent basis". Error Code CC-501. Days in error 6. The solution to this problem is I must buy Intuit Data Protection cost $849.99 for 3 years (cheapest package). Is this legit? I am confused. 1) I thought Quicken and Intuit separated in 2017. 2) All my bank accounts and credit card accounts are reconciled. 3) Never had an issue before that couldn't be resolved by a phone call to Quicken. 4) There is no agreement with all the details of what's included until after I pay for the service, then I'll get an email with the details. 5) He stated there in nothing online about Intuit Data Protection because it comes directly from their data center. Help. Need advice.

NotACPA

You were communicating with a FRAUDSTER. Q Data protection costs NOTHING.

Contact REAL Q Support, via the link at the top of this page IMMEDIATELY.

And change your passwords, also immediately.

Jim_Harman

It sounds like you were not chatting or talking with genuine Quicken support. All this sounds bogus. Stop dealing with them immediately. Hopefully they have not installed any spyware on your computer.

"Intuit data protect" is a backup service offered by Intuit. It will not solve any problems you may be having with Quicken.

You should type quicken.com/support into your browser, not use a Google search, to connect with genuine Quicken support, which is always free if you have a current subscription. Scroll down and click on Contact Us.

eschumacher13

THANKS!

NotACPA

You were communicating with a FRAUDSTER. Q Data protection costs NOTHING.

Contact REAL Q Support, via the link at the top of this page IMMEDIATELY.

And change your passwords, also immediately.

Jim_Harman

It sounds like you were not chatting or talking with genuine Quicken support. All this sounds bogus. Stop dealing with them immediately. Hopefully they have not installed any spyware on your computer.

"Intuit data protect" is a backup service offered by Intuit. It will not solve any problems you may be having with Quicken.

You should type quicken.com/support into your browser, not use a Google search, to connect with genuine Quicken support, which is always free if you have a current subscription. Scroll down and click on Contact Us.

eschumacher13

THANKS!

BK

I echo the prior comments that you dealt with a fraudster. You wrote:

He remotely logged in …

If by this you mean that the person actually had access to your computer, it is reasonable to believe that he installed spyware programs on your computer and is looking at your activity and perhaps access your personal files. This could lead to identity and money theft. I suggest that you turn off the computer and contact a trusted professional on how to do damage control and protect yourself in such situation. Wish you the best.